- Tech Mahindra Hiring Customer Support
- Job Title: Customer Support
- Company: Tech Mahindra
- Degree: Any Graduate Can Apply
- Location: India
- Experience: Freshers Can Apply
Company Overview
Tech Mahindra is a global technology and business solutions company serving customers in telecom, IT, finance, healthcare, retail and other sectors. With teams in over 90 countries, the company focuses on delivering exceptional digital experiences and innovative solutions. For freshers and early career professionals, Tech Mahindra offers a supportive environment, professional development and practical industry experience, making it a strong choice to pursue a career in customer support.
Job Description: Tech Mahindra Hiring Customer Support Job
Tech Mahindra is recruiting candidates for customer support roles, which are ideal for newcomers and individuals who enjoy communicating with people, solving problems and providing service with professionalism. As part of the support team, you will handle customer queries, provide timely resolutions and maintain customer satisfaction across phone, chat and email channels.
This role requires patience, attentiveness and clear communication. You will be responsible for understanding customer issues, guiding them through resolution, updating records, and coordinating with internal teams as needed. Training is provided to ensure you have the knowledge and tools needed to deliver a seamless customer experience.
Whether you’re looking for your first job or planning a transition into customer service, this opportunity allows you to develop essential skills that are valuable in all industries.
Key Responsibilities
- Answer customer questions in a professional manner via phone, chat or email.
- Provide accurate information and solutions to customer concerns.
- Maintain customer contact records and update the CRM system.
- Escalate complex issues to relevant departments as necessary.
- Follow prescribed procedures and guidelines to ensure high-quality service.
- Working with a team improves service delivery and customer experience.
- Meet performance targets such as response time, accuracy and customer satisfaction.
Eligibility / Criteria
| Requirement | Details |
|---|---|
| Education | 12th Pass / Diploma / Any Graduate from any stream |
| Experience | Freshers and experienced candidates can apply |
| Skills Needed | Good communication, typing skills, listening ability, and patience |
| Technical Skills | Basic computer knowledge, familiarity with MS Office/CRM tools |
| Languages | English or regional language proficiency (based on process) |
| Work Environment | Willingness to work in rotational shifts |
salary and benefits
- Competitive monthly salary (varies by city and experience)
- Incentives and Performance-Based Bonuses
- Paid Training and Skill Development Programs
- Health Insurance and ESI Benefits
- Work from the office and hybrid roles on a project basis
- Career growth opportunities in support, QA and management
- Employee-friendly work culture and team support
interview process
- online application screening
- HR Round – Basic Introduction and Communication Check
- Sound/Non-Sound Evaluation – Based on Process
- Operations Round – Scenario-Based Questions
- Final Selection and Proposal
Required Documents
- updated resume
- Government ID (Aadhaar, PAN, etc.)
- educational certificate
- passport-size photo
- Experience letter (if applicable)
How to apply
Visit the official Tech Mahindra career portal or apply through trusted job platforms. Upload your resume, select a customer support role and complete the online application. Shortlisted candidates will receive interview details via email or phone.
FAQ
1. Can freshers apply for this role?
Yes, freshers are fully eligible, and training will be provided.
2. Are communication skills important?
Yes, good communication and listening skills are essential.
3. Is it a voiced or non-voiced role?
Both roles are available on a project basis.
4. What are the shift times?
Shift times may vary and may include rotational changes.
5. Is work from home available?
Some practices offer hybrid or WFH options depending on business needs.
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