Tech Mahindra is a worldwide generation and consulting organization that offers innovative IT offerings and virtual transformation solutions. Tech Mahindra Hiring for Freshers in Noida, Part of the Mahindra Group, serves customers throughout industries that include telecommunications, healthcare, banking, and manufacturing. Tech Mahindra specializes in regions like cloud computing, AI, facts analytics, and cybersecurity, helping groups adapt to the digital age. With a focal point on patron-centricity, sustainability, and cutting-edge technologies, Tech Mahindra promises to give up-to-quit solutions to drive increase and performance. Its diverse, international team of workers and collaborative subculture make it a leader in the IT enterprise.
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- Job Role: Technical Support Associate
- Company: Tech Mahindra
- Degree: Any Graduate
- Location: Noida, Uttar Pradesh – India
- Employment Type: Full-Time, Permanent
- Experience: Fresher
- Role Category: Voice/Blended
- Salary: 3 Lacs P.A
- Job Role: Technical Support Associate
Tech Mahindra Hiring for Freshers in Noida:-
A Technical Support Associate at Tech Mahindra presents frontline help to clients by way of resolving technical issues and ensuring an easy enjoyment of products or services. This role entails troubleshooting, diagnosing troubles, and imparting well-timed solutions, all even as turning in exquisite customer support.
Role & Responsibilities:-
- Respond to customer inquiries and troubleshoot technical issues through telephone, e-mail, or chat.
- Diagnose hardware, software, and network troubles, imparting appropriate answers.
- Guide clients through step-by-step hassle-fixing approaches.
- Escalate complicated problems to better assist levels or relevant groups whilst essential.
- Document interactions, problems, and resolutions appropriately inside the device.
- Ensure timely compliance with and resolution of client issues.
- Stay up to date on product information, new technology, and carrier tactics.
- Provide comments on habitual issues to assist enhance carrier approaches.
Qualifications:-
- Bachelor’s degree in IT, Computer Science, or related discipline (desired but now not obligatory).
- Basic information on networking, hardware, and software troubleshooting.
- Strong hassle-fixing and analytical talents.
- Excellent communication skills, both verbal and written.
- Ability to paint in quick-paced surroundings and manipulate more than one responsibility.
Key Skills Required:-
- Customer service orientation with a focal point on supplying solutions.
- Technical proficiency in handling IT systems, software programs, and networks.
- Strong listening and interpersonal abilities.
- Patience and the potential to explain technical info simply to non-technical users.
- Knowledge of ticketing structures and CRM tools is a plus.
Benefits of working at Tech Mahindra:
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Paid time off (PTO) including vacation, sick leave, and holidays
- Retirement savings plan with employer contributions
- Career development opportunities through training and certifications
- Flexible work arrangements and work-life balance support
- Employee wellness programs and mental health support
- Access to global projects and cutting-edge technologies
- Inclusive and collaborative work environment
Why Join Tech Mahindra?
Tech Mahindra gives a colorful and progressive work surrounding, with a robust emphasis on virtual transformation and modern-day technology. Employees benefit from numerous professional possibilities, working with international clients across industries like telecommunications, healthcare, and finance. The organization fosters non-stop mastering and expert development via schooling applications and certifications. With a culture that values inclusion, collaboration, and work-life balance, Tech Mahindra affords aggressive reimbursement and comprehensive benefits.
Conclusion:-
In the end, Tech Mahindra provides a dynamic platform for experts looking to grow within the IT and digital transformation area. With its attention to innovation, employee improvement, and a worldwide presence, the enterprise gives profitable possibilities to work on cutting-edge technology and impactful projects. Its collaborative culture, competitive benefits, and dedication to paintings-lifestyles balance make Tech Mahindra a great surrounding for those looking to build a successful and satisfying profession in the unexpectedly evolving tech industry.
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