Tech Mahindra-Technical support
Tech Mahindra-Technical support t is in search of a skilled Technical Support (Service Desk) professional for a dynamic position in our provider desk crew. This function includes supplying incredible technical help, troubleshooting, and resolving hardware and software program troubles for clients. The ideal candidate may have first rate problem-fixing abilties, robust communique talents, and the potential to handle high-pressure conditions efficiently. You can be answerable for retaining purchaser delight, making sure well timed problem decision, and adhering to carrier-level agreements. This is a five-day working position, offering a collaborative and supportive paintings environment with possibilities for professional boom.
- Company:-TECH Mahindra
- Salary:- ₹ 3-6 Lacs P.A.
- Job Type:- Full Time
- Qualification:–Graduation Not Required
- Experience:-0 – 5 years
- Location:– Hyderabad
Tech Mahindra-Technical support Job Description :-
Tech Mahindra-Technical support Hiring for Department :-
Tech Mahindra-Technical support is looking for a devoted Technical Support (Service Desk) professional to respond to loads of consumer requests, such as answering calls thru telephone queue, dealing with purchaser emails, chat guide, and offering after-hours on-call troubleshooting. You may be liable for supporting cease-consumer devices and peripherals, which include computer hardware, running systems, conversation gear, software applications, information processing, and protection.
Tech Mahindra-Technical support the role includes coping with IT break-fix requests throughout a couple of entry points, offering trouble decision or escalating the matter to the proper crew while necessary. As a first-line assist desk help, you may resolve simple Level 1 and a few Level 2 problems, troubleshooting remotely for hardware and software program problems related to Windows, Mac OS, Apple, Google for Work, Android telephones, MDM, AirWatch, and extra.
Tech Mahindra-Technical support preferred applicants could have enjoy with retail industry devices, including Point-of-Sale (POS) structures, Zebra gadgets, routers, printers, switches, and other save device. Post-decision follow-united states of americaon incidents or requests are important to make certain patron pride. Additionally, you will research issues, resolve technical problems, and create or update understanding articles to beautify guide processes. Your position could be critical in retaining smooth IT operations and delivering a advanced customer service experience.
Responsibilities:
- Respond to customer requests through telephone, electronic mail, and chat assist, inclusive of after-hours on-name troubleshooting.
- Support end-user gadgets and peripherals together with hardware, running systems, software program programs, communications, information processing, and safety Tech Mahindra-Technical support Tech Mahindra-Technical support.
- Handle IT break-restore requests, clear up Level 1 and some Level 2 issues, or escalate whilst needed.
- Troubleshoot remotely across a couple of platforms (Windows, Mac OS, Google for Work, Android, MDM, AirWatch).
- Preferred revel in with retail devices like POS systems, Zebra gadgets, printers, routers, and switches.
- Perform put up-resolution observe-us for assist requests and incidents.
- Research and resolve technical troubles, update information articles, and improve help strategies.
Qualifications:
- Freshers eligible (favored: B.Tech), 6 months to 1 12 months of experience (obligatory), or 1 to 2 years (desired).
- Strong written and verbal verbal exchange talents (SVAR rating of 65 or above).
- Ability to multitask and study new structures quick.
- Strong experience of urgency and hassle-solving skills Tech Mahindra-Technical support.
- Interpersonal capabilities, along with rapport-building, listening, and questioning.
- Ability to paintings under strain in resource-constrained conditions.
- Familiarity with Apple hardware, Mac OS, G-Suite, Windows, and Office365 is a plus.
Benefits at Tech Mahindra :-
- Compensation: Competitive profits with possibilities for beyond regular time and shift allowance Tech Mahindra-Technical supports.
- Career Development: Ongoing schooling to stay updated on the ultra-modern technologies, consisting of certifications like ITIL.
- Work-Life Balance: five-day paintings agenda with rotational shifts, such as flexibility to accommodate private needs.
- Health & Wellness: Comprehensive medical health insurance insurance for employees and their families, which includes mental fitness support.
- Recognition & Rewards: Employee recognition programs to reward amazing overall performance, at the side of career progression possibilities.
- Learning Opportunities: Access to expert publications and assets, fostering technical skills boom in IT assist Tech Mahindra-Technical support.
- Collaborative Work Environment: Inclusive and supportive place of business way of life that encourages teamwork, innovation, and trouble-solving.
About Company :-
Tech Mahindra-Technical support is a leading worldwide issuer of IT and business enterprise device outsourcing (BPO) services, supplying current generation answers to numerous industries. With a presence in over ninety international places, the organization serves a diverse client base during telecom, healthcare, banking, retail, and production sectors. Tech Mahindra is concept for its willpower to virtual transformation, leveraging modern-day technology like synthetic intelligence, device getting to know, cloud, and cybersecurity. The business organization fosters a dynamic and inclusive work surroundings, prioritizing employee increase, patron satisfaction, and sustainability, making it a trusted partner for businesses global.
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