Walk-in Drive For Customer Support: A Customer Support Walk-in Drive is an open hiring event where job seekers can directly apply for customer support roles. Candidates commonly attend in person, publish resumes, and go through interviews immediately. These drives often are looking for individuals with suitable communication abilties to help customers through calls or emails.
- Job Role: Customer Support
- Salary: Not Disclosed
- Location: Pune
- Qualification: Graduate
- Job Type: Full-time
- Company: Tech Mahindra
About Company:
Tech Mahindra is a main multinational IT offerings and consulting company, founded in Pune, India. Part of the Mahindra Group, it offers a huge variety of offerings, inclusive of IT, networking generation solutions, and commercial enterprise technique outsourcing (BPO). With a robust worldwide presence throughout more than 90 international locations, Tech Mahindra caters to numerous industries together with telecommunications, healthcare, retail, and economic offerings. The organization is thought for its virtual transformation tasks, leveraging technologies like AI, cloud computing, and cybersecurity to power innovation.
Walk-in Drive For Customer Support, Job Description:
Customer Support includes assisting clients with inquiries, resolving troubles, and presenting product information. Representatives communicate through diverse channels, together with phone, email, and chat, ensuring purchaser satisfaction. They should possess robust conversation competencies, empathy, and trouble-fixing abilties, whilst keeping a high-quality mindset to decorate the overall client experience.
Responsibilities:
- Handle inbound international calls and emails, that specialize in customer service and resolving billing queries.
- Resolve issues associated with ordinary bills, billing cycles, payment due dates, prorate costs, vehicle-pay setups, carrier fees, and relevant taxes.
- Respond simply and concisely to purchaser inquiries concerning billing or offerings, making sure that each issues are addressed in a timely and professional way.
- Actively concentrate on client concerns and provide suitable answers or feedback.
- Accurately log all purchaser interactions and update facts within the CRM gadget to keep service continuity.
- Collaborate with crew members and other departments to clear up complex or escalated consumer issues.
- Maintain a high degree of customer delight through spark-off and effective hassle resolution.
- Handle hard situations with poise, demonstrating great trouble-fixing talents and selection-making abilities.
- Work effectively in a quick-paced environment, dealing with a couple of duties concurrently at the same time as keeping interest in detail.
Skills Required:
International Voice Experience: At least three hundred and sixty-five days of previous experience dealing with worldwide calls is required.
Billing Expertise: A knowledge of billing principles, including habitual payments, billing cycle modifications, and prorate fees, is key to fixing customer queries. Think of it as being fluent in the language of billing.
Clear Communication: You have to articulate your mind truly, nearly like an instructor only explaining a complex subject matter.
Multitasking: Juggling tasks—handling difficult purchaser calls while quickly making selections—is essential, just like a juggler balancing more than one gadget with precision.
Customer-Centric Approach: Logical wondering and the capability to stay calm underneath strain will make you an awesome suit for this function, as managing clients requires empathy and short hassle-fixing.
Qualifications:
- Minimum 12 months of international voice experience.
- A solid understanding of billing systems and processes.
- Excellent communication skills with the ability to handle tough situations.
Benefits at Tech Mahindra:
Competitive Salary and Bonuses: Employees acquire attractive repayment packages, along with overall performance-based total bonuses, ensuring financial stability and motivation.
Health and Wellness Programs: Comprehensive medical health insurance, well-being initiatives, and health memberships promote worker well-being and healthful lifestyle stability.
Learning and Development Opportunities: The organization invests in continuous studying thru training programs, and certifications, and gets entry to to online publications, fostering professional increase and skill enhancement.
Flexible Work Arrangements: Tech Mahindra supports hybrid and far-off painting alternatives, allowing personnel to manage their schedules successfully at the same time as preserving productivity.
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