Tech Mahindra is a system integration and IT services company, emerging from the huge Indian conglomerate Mahindra Group. Tech Mahindra Walk in Drive Specializing in digital services strategies, it offers groundbreaking approaches to fields including telecommunication, cyber security, artificial intelligence, and cloud among other tech-related services. Tech Mahindra was established in 1986, and it offers services to a broad range of customers from the telecom, health care, finance, and manufacturing sectors. Reporting a strong customer orientation and the proactive use of informational technologies for managing its operations, the company may be reviewed. As a pioneer in sustainability and corporate social accountability, Tech Mahindra is keen on delivering value propositions to businesses as effectively as to the broader population.
- Job Role: Customer Care Executive
- Job Category: Customer Success, Service & Operations
- Company: Tech Mahindra
- Degree: Any Graduate
- Location: Noida
- Employment Type: Full-time, Regular
- Experience: 0-1 Years
- Fresher Salary: 13k – 14k
- Experienced Salary: 16k
Tech Mahindra Walk in Drive:-
Being a Customer Care Executive in the organization Tech Mahindra Ltd, your main responsibilities include handling and responding to customer inquiries and complaints and satisfying customers. This means that you shall be handling all affairs concerning the customer and guiding them in overcoming various hurdles while offering prompt solutions.
Role & Responsibilities:-
- Answer and handle customers’ questions/queries over the phone call, by email, or through a chat with courtesy.
- Closely analyze customers’ concerns and learn how to overcome them by reviewing their cases and suggesting solutions.
- Record all customers’ actions and transactions with high levels of professionalism.
- Defer issues that are beyond the individual’s capability or authority to higher-ranking support when appropriate.
- Share with the management common complaints that customers make and Analyze for improvement.
- Subsequently, engage the customers again to confirm that they are satisfied with the services that have been offered to solve their problems.
- Continue knowing the existing products and services to give correct information to the customers.
Qualifications Required:-
- For the position of a regular nurse, a high school diploma is mandated; however, a degree in any field is desirable.
- Prior working experience in customer service or any related job is preferred.
- Effective communication and/or interaction with other people.
- The flexibility to work in a dynamic environment and meet the multifaceted tasks at the same time.
- Accomplished in the utilization of customer service software and CRM applications.
Key Skills Required:-
- Communication: Excellent verbal and written communique abilities to interact successfully with clients.
- Problem-Solving: Ability to speedy pick out issues quickly and offer answers.
- Customer-Centric: Strong awareness of patron delight and empathy.
- Multitasking: Capable of dealing with multiple client inquiries simultaneously.
- Technical Proficiency: Basic information on the business enterprise’s products and services, with the capacity to troubleshoot technical troubles.
- Time Management: Efficiently control time to meet carrier-level agreements (SLAs).
- Adaptability: Ability to paint in a quick-paced surrounding and adapt to changing customer desires.
- Team Collaboration: Work nicely within a crew to resolve complex patron problems
Benefits:-
- Competitive Salary: Attractive compensation with performance-based incentives.
- Health & Wellness: Comprehensive health insurance, which includes scientific, dental, imaginative, and prescient insurance.
- Work-Life Balance: Paid day off, bendy painting schedules, and paintings-from-domestic alternatives.
- Career Development: Access to education applications and opportunities for professional advancement.
- Employee Assistance Programs: Support for intellectual health, financial plans, and other personal desires.
- Retirement Plans: Participation in retirement financial savings plans with employer contributions.
- Global Exposure: Opportunities to work on international projects and collaborate with various teams.
Why Join Tech Mahindra?
Looking at the aspects of employment with Tech Mahindra as a Customer Care Executive the following advantages can be stated: You will be working in a company that affirms itself in the global market as innovative, customer-oriented, and focused on the employees. It is an opportunity to develop your interpersonal communication skills when dealing with clients as well as supporting the growth of an international IT services organization.
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