- Job Title: Tech Mahindra Work From Home
- Company: Tech Mahindra
- Location: Remote (Work From Home)
- Salary Range: ₹20,000 – ₹30,000/- PM
- Employee Type: Full Time
- Experience: 0-3 years of experience
About Tech Mahindra:
Tech Mahindra is a first-rate company of digital transformation, consulting, and organization re-engineering services and solutions. As part of the Mahindra Group, taken into consideration one of India’s biggest multinational conglomerates, Tech Mahindra has a sturdy presence throughout diverse industries, collectively with telecommunications, IT, healthcare, and finance.
We are devoted to growing a severe and inclusive administrative center that fosters innovation, collaboration, and increase. Tech Mahindra Work From Home
Job Description: Tech Mahindra Work From Home
Tech Mahindra is searching for committed and enthusiastic people to join our organization as Customer Support Associates. This is a far-off function providing a competitive earnings form of ₹20,000 to ₹30,000 in step with month.
As a Customer Support Associate, you may be the number one factor of touch for our customers, presenting tremendous service and guidance.
Key Responsibilities:
1. Customer Interaction:
- Handle inbound and outbound client calls in an expert and courteous manner.
- Respond to patron inquiries through cellular telephone, email, and chat.
- Resolve client problems right away and efficiently, ensuring excessive ranges of customer pleasure.
2. Technical Support:
- Provide technical help and help for incoming queries and problems related to pc systems, software program software, and hardware.
- Troubleshoot technical problems and provide solutions to clients.
- Guide clients through the trouble-solving method.
3. Documentation and Reporting:
- Maintain correct records of patron interactions and transactions.
- Document unique and complete notes for each purchaser call or e-mail.
- Generate reviews on patron feedback, technical problems, and provider upgrades.
4. Team Collaboration:
- Collaborate with crew members to share information and notable practices.
- Participate in group conferences and schooling durations.
- Contribute to an excellent organization environment and artwork way of life.
5. Continuous Improvement:
- Stay updated with modern-day product records and company policies.
- Provide comments to beautify customer support methods and strategies.
- Suggest progressive solutions to decorate the purchaser experience.
Qualifications and Skills:
- Education: Minimum of an immoderate university degree or the same. A bachelor’s degree in any place is favored.
- Experience: Prior enjoy in customer support, a technical guide, or a related place is appropriate.
- Technical Skills: Basic knowledge of PC structures, software programs, and hardware. Proficiency in the use of MS Office and CRM software applications.
- Communication Skills: Excellent verbal and written verbal exchange abilities in English. Proficiency in additional languages is a plus.
- Problem-Solving Skills: Strong analytical and problem-fixing skills. Ability to count on considerably and provide short answers.
- Interpersonal Skills: Strong customer support orientation with a focal point on empathy and staying strong. Ability to address hard situations with professionalism.
- Adaptability: Ability to paint in a brief-paced environment and adapt to changing priorities—flexibility to artwork in shifts, which includes weekends and holidays.
Work Environment: Tech Mahindra Work From Home
- Remote Work: This is a work-from-home function, requiring a quiet and distraction-loose workspace.
- Equipment: Candidates ought to have a reliable computer, an immoderate-pace internet connection, and a headset for easy verbal exchange.
- Work Hours: Flexible walking hours with the opportunity of rotational shifts.
Benefits: Tech Mahindra Work From Home
- Competitive Salary: Attractive earnings type of ₹20,000 to ₹30,000 regular per month.
- Performance Incentives: Opportunities for average overall performance bonuses and incentives.
- Training and Development: Comprehensive training packages to decorate your talents and professional growth.
- Work-Life Balance: Flexible operating hours to preserve a wholesome artwork-life stability.
- Employee Assistance: Access to worker aid offerings and nice being programs.
- Career Growth: Opportunities for professional improvement inside the agency.
How To Apply for
Interested applicants are endorsed to apply by the usage of way of submitting their updated resume along facet a cowl letter highlighting their applicable experience and skills. Shortlisted candidates might be contacted for an initial interview, determined through tests and a final interview.
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