Job Overview: Technical Specialist Product
ABB India Ltd is hiring experienced professionals for a Customer Engagement role within its Electrification Smart Buildings Business, based at Peenya, Bangalore. This position focuses on supporting product and solution sales by closely working with internal sales teams, consultants, and customers to meet business objectives and align with ABB’s market strategies.
The role plays a critical part in implementing go-to-market initiatives, supporting sales execution, and ensuring timely responses to customer and sales queries. The professional will act as a bridge between business divisions, front-end sales teams, and external stakeholders by providing technical support, product positioning, and market insights.
Operating in an on-site work model, the role requires close collaboration with sales, logistics, and order handling teams to improve operational efficiency and customer satisfaction. This opportunity is ideal for professionals with strong experience in LV Switchgear sales, product marketing support, and customer engagement within the electrification domain.
ABB offers a structured, professional environment where individuals contribute directly to business growth while supporting smart, safe, and energy-efficient building solutions across India.
Highlights (Summary)
- Role-based at Peenya, Bangalore
- Supports ABB India – Electrification Smart Buildings Business
- Focus on customer engagement and sales enablement.
- Implements local go-to-market strategies
- Works closely with Sales, Logistics, and Order Handling teams
- Requires experience in LV Switchgear sales
- On-site work model
Eligibility Criteria
Candidates must meet the following eligibility requirements to apply for this role:
- Bachelor’s degree in Electrical or Electronic Engineering
- 7–12 years of experience in sales of LV Switchgear products
- Strong understanding of product marketing and customer engagement
- Experience working with front-end sales teams and consultants
- Willingness to travel as per business requirements
- Ability to comply with ABB’s code of conduct, safety, and HSE standards
- Strong interpersonal and communication skills
Key Responsibilities
In this role, the selected candidate will be responsible for supporting business objectives through effective product and solution engagement.
Go-to-Market Strategy
- Implement local product marketing strategies aligned with ABB’s global direction.
- Define value propositions and positioning to strengthen market presence.
- Support promotional and marketing activities for assigned products
Business Development & Planning
- Execute annual marketing and business development plans.
- Coordinate market analysis activities.
- Develop forecasts using customer demand and competitor insights.
- Support strategic planning initiatives to drive business growth
Sales Enablement
- Provide technical materials and design specifications to sales teams.
- Respond on time to customer and sales queries.
- Support Front-End Sales (FES) organizations in product promotion.
- Work with consultants to ensure correct product selection and application
Training & Collaboration
- Conduct product knowledge training for sales teams.
- Share best practices to enhance sales effectiveness
- Collaborate with internal teams to improve coordination and execution
Compliance & Operations
- Ensure adherence to ABB’s code of conduct and safety standards.
- Follow statutory regulations and HSE requirements.
- Work with logistics and order handling teams for smooth operations.
- Support customer satisfaction and timely project execution.
Skills Required
Technical & Domain Skills
- Strong knowledge of LV Switchgear products
- Understanding of electrification solutions for smart buildings
- Product marketing and solution support experience
- Ability to interpret technical drawings and design specifications
Sales & Business Skills
- Customer engagement and relationship management
- Sales enablement and front-end sales support
- Market analysis and competitive evaluation
- Business development planning
- Strategic thinking and negotiation skills
Soft Skills
- Effective communication and presentation abilities
- Strong interpersonal skills for customer interaction
- Analytical thinking for decision-making
- Problem-solving mindset
- Ability to collaborate across teams
Salary & Benefits
ABB provides a competitive compensation structure aligned with industry standards for experienced sales and customer engagement professionals.
Benefits Include:
- Health insurance coverage
- Office cab or shuttle facility
- Cafeteria services
- Free meal facility
- Child care facility
- Job and soft skill training programs
- Safe and professional working environment
Selection Process
The selection process for this role typically includes:
- Application screening
- HR discussion
- Technical and functional interview
- Business and sales interaction round
- Final managerial discussion
- Offer rollout and onboarding.
Selection stages may vary based on business requirements.
Application Process
Applying Online:
- Visit ABB’s official careers portal.
- Search for Customer Engagement – Electrification Smart Buildings
- Review job responsibilities and eligibility criteria.
- Submit an updated resume and required details.
- Shortlisted candidates will be contacted by ABB’s recruitment team.
Why Join ABB Jobs?
ABB is a globally respected organization with a strong legacy in electrification and industrial innovation. Joining ABB means working with advanced technologies that support energy efficiency, safety, and sustainability across industries. The company provides structured roles, ethical business practices, and a collaborative work environment.
ABB encourages employees to contribute ideas, share knowledge, and grow professionally through real business impact. The Electrification Smart Buildings division plays a vital role in enabling intelligent infrastructure solutions, making this role ideal for professionals who want to be part of meaningful, future-focused projects.
With a strong emphasis on safety, integrity, and compliance, ABB offers a stable platform for long-term career development while delivering value to customers and communities.
About ABB
ABB is a pioneering global technology company with more than 125 years of engineering excellence. Headquartered in Switzerland, ABB operates in over 100 countries and employs approximately 136,000 people worldwide. The company is known for its leadership in electrification products, industrial automation, robotics, and digital technologies.
ABB’s Electrification business focuses on providing safe, smart, and sustainable electrical solutions for buildings, infrastructure, and industries. Its Smart Buildings portfolio enables energy efficiency, reliability, and digital connectivity, supporting modern infrastructure demands.
With a strong focus on innovation and digital transformation, ABB helps customers improve performance while reducing environmental impact. The company integrates advanced technologies with practical engineering solutions to solve real-world challenges.
ABB is committed to ethical business practices, employee safety, and sustainability. It invests in employee development through training programs, skill enhancement initiatives, and a collaborative work culture. Diversity, inclusion, and integrity remain core values across all operations.
Through continuous innovation and customer-centric solutions, ABB continues to shape the future of electrification and smart infrastructure globally.
Conclusion
The Customer Engagement role at ABB – Electrification Smart Buildings is a strong opportunity for experienced electrical professionals looking to combine sales support, product marketing, and customer engagement. With direct involvement in go-to-market strategies and sales enablement, this role offers meaningful responsibility and long-term career stability within a globally respected organization.
FAQs – ABB Customer Engagement Jobs
Q1. Is this role field-based or office-based?
Ans. This is an on-site role based at Peenya, Bangalore, with travel as required.
Q2. What experience is mandatory?
Ans. 7–12 years of experience in LV Switchgear sales is required.
Q3. Does this role involve direct sales targets?
Ans. The role supports sales execution rather than carrying direct sales targets.
Q4. Is training provided?
Ans. Yes, ABB provides job and soft skill training.
Q5. Which business unit does this role support?
Ans. Electrification Smart Buildings Business at ABB India Ltd.
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