Teleperformance Chennai Walk in Drive: Teleperformance (TP) is conducting a walk-in drive for the position of Senior Executive – International Non-Voice in Perungalathur, Chennai. This role involves managing international customer support via non-voice channels.
- Job Role: Senior Executive – International Non-Voice
- Salary: 2-5 Lacs P.A.
- Location: Chennai
- Company: Teleperformance
- Qualification: Graduate
Interview Details:
Date & Time: 2nd December – 6th December , 10.00 AM – 1.00 PM
Venue: Teleperformance Global, AMBIT IT PARK 4th and 5th 32 A and B, Ambattur Industrial Estate Rd, Old Ambattur, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058
Contact – Venkatesh HR ( 7358524087 )
About Company:
Teleperformance (TP) is a global chief in outsourced customer revel in management, working in over eighty countries. Established in 1978, TP has a specialty in offering customer service, technical assistance, and digital transformation services through voice, chat, email, and social media channels. With a focal point on innovation, range, and worker well-being, TP serves industries together with banking, healthcare, e-trade, and telecommunications.
Teleperformance Chennai Walk in Drive Job Description:
Teleperformance invitations applications for the role of Sr. Customer Support Executive for its International Non-Voice process. This is an amazing possibility for candidates with a sturdy command of written and spoken English, previous BPO or BFSI quarter enjoy, and the capability to supply remarkable customer support.
Key Responsibilities:
Email Handling:
- Address consumer inquiries, issues, and worries through e-mail with precision and professionalism.
- Draft nicely structured, correct, and courteous e-mail responses to ensure purchaser pride.
- Maintain a well-mannered tone, regardless of the complexity of customer concerns.
Customer Support:
- Deliver steady, high-quality carriers to clients following Teleperformance’s suggestions.
- Resolve queries directly and ensure proper follow-up while required.
- Utilize customer remarks to improve carrier standards and tactics.
Shift Management:
- Adhere to a 24/7 rotational shift agenda, together with night shifts, weekends, and vacations.
- Ensure availability to meet round-the-clock customer service needs.
- Be bendy with adjustments in shift schedules based on commercial enterprise necessities.
Team Collaboration:
- Work closely with group members and supervisors to improve procedures and consumer pride costs.
- Actively take part in education packages to stay updated on manner and product knowledge.
Reporting and Documentation:
- Accurately report purchaser interactions and preserve distinct data for destiny reference.
- Report habitual customer troubles to the control to discover areas for development.
Skills Required:
Communication Skills:
- Exceptional written and spoken English proficiency.
- Ability to draft clear, concise, and powerful emails with sturdy attention to elements.
Technical Proficiency:
- Basic information on customer support tools and systems.
- Familiarity with email etiquette and popular practices in professional e-mail communique.
Problem-Solving:
- Strong analytical skills to apprehend purchaser worries and offer powerful answers.
- Ability to think speedy and adapt to exceptional eventualities.
Interpersonal Skills:
- Collaborative mindset to work correctly with group contributors.
- Patience and empathy to handle purchaser worries professionally.
Qualifications:
Educational Requirements: Graduation in any discipline is mandatory.
Experience:
- Minimum 1 year of experience in International BPO or BFSI sectors.
- Prior exposure to email-based customer support is highly desirable.
How to Apply for Teleperformance Chennai Walk in Drive?
Benefits to Join Teleperformance:
Comprehensive Health Benefits: Teleperformance gives medical, dental, and imaginative and prescient insurance, ensuring personnel and their families get hold of the best healthcare coverage.
Career Growth Opportunities: Employees gain from training packages, upskilling projects, and inner promotions to improve their careers.
Employee Engagement and Wellness: With projects like well-being programs, rewards, and reputation, Teleperformance fosters a supportive and motivating paintings surroundings.
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