Teleperformance Customer Support Executive

The role of Customer Support Executive – Malayalam Process at Teleperformance is one of the best opportunities for freshers and undergraduates who want to start their career in the BPO industry. With a work environment that encourages learning, teamwork, and professionalism, Teleperformance provides a stable platform to grow your communication skills, improve customer-handling abilities, and build confidence in the corporate world. This job is specially designed for candidates who can speak Malayalam and English fluently, enjoy interacting with customers, and are willing to learn the working style of a fast-paced customer service process. Whether you are a fresher or someone seeking a secure job opportunity, this role offers excellent exposure, steady income, and long-term growth potential.

Teleperformance is known for its global reputation, high-quality training, excellent employee policies, and a people-first culture. For individuals looking to build a customer service career, this is an ideal starting point. The company offers multiple opportunities to grow, shift to different departments, and learn new skills while working in a supportive environment.

Job Overview

This position involves handling customer calls in Malayalam, resolving queries, offering assistance, and ensuring smooth communication between customers and the company’s services. Teleperformance is looking for candidates with good communication abilities who can handle customer concerns politely and professionally.

The role is Work From Office (Hebbal, Bangalore), which provides a structured work environment, daily interaction with customers, and face-to-face learning with managers and team leaders. The interview process is simple and entirely Face-to-Face, making it accessible for fresh candidates.

Highlights (Summary)

• Job Role: Customer Support – Malayalam Voice Process
• Industry: BPM / BPO
• Department: Customer Success, Service & Operations
• Employment Type: Full-Time, Permanent
• Work Mode: Work From Office
• Location: Hebbal, Bangalore
• Education: No Graduation Required
• Experience: Freshers Eligible
• Salary: 20,000 CTC / 16,000 Take Home

Shifts:

• • Female: Day Shift

  • Male: Rotational Shift (24/7)

• Working Days: 6 days working, 1 rotational off
• Language Required: Malayalam + Basic English
• Typing Speed: 30 WPM with 90% accuracy
• Joining: Immediate Joiners Preferred
• Interview Type: Face-to-Face Interview

Eligibility Criteria

This job is open to a wide range of candidates, especially those who are beginning their careers.

Educational Eligibility

• Graduation NOT required
• Undergraduates and 12th pass candidates can apply
• Freshers are welcome

Communication Requirements

• Good Malayalam communication (must)
• Basic English communication

Typing Skills

• 30 WPM typing speed
• 90% accuracy

Other Requirements

• Willingness to work in the office
• Ability to handle customers politely
• Immediate joiners preferred

 Key Responsibilities

As a Customer Support Executive for the Malayalam process, your main responsibilities include:

Customer Interaction

• Answering incoming customer calls in Malayalam
• Understanding customer queries and providing accurate solutions
• Assisting customers with product/service information

Problem Resolution

• Handling customer complaints professionally
• Providing clear explanations and support
• Escalating issues to the senior team if needed

Documentation

• Recording details of customer interactions
• Maintaining proper data and call logs
• Updating customer information in the system

Process Compliance

• Following company guidelines and call quality standards
• Meeting target metrics like call handling time and customer satisfaction

Communication & Soft Skills

• Using polite language
• Building trust with customers
• Maintaining a professional tone throughout the call

 Skills Required

Technical Skills

• Basic computer knowledge
• 30 WPM typing with 90% accuracy
• Ability to work on CRM tools (training provided)

Communication Skills

• Fluent in Malayalam
• Basic English understanding
• Clear voice and polite communication

Soft Skills

• Patience
• Problem-solving attitude
• Active listening
• Confidence and friendliness
• Ability to work under pressure

Salary & Benefits

Salary

• 20,000 CTC per month
• 16,000 Take Home Salary

Benefits

• Health Insurance
• Cafeteria
• Free meals
• Office cab/shuttle for selected shifts
• Gym facility
• Job and soft skill training
• Dedicated support from team leaders
• Professional growth opportunities

Teleperformance is known for providing excellent employee benefits compared to many BPO companies.

Selection Process

The selection process is simple and beginner-friendly:

1. Walk-in / Appointment Scheduling
2. Face-to-Face Interview
3. Language Assessment (Malayalam)
4. Basic Typing Test
5. HR Round (Salary & shift discussion)
6. Offer Letter & Joining Formalities

No technical test or difficult assessment is involved, making it perfect for freshers.

 Application Process

How to Apply

Steps After Applying

1. HR will explain job details
2. An interview will be scheduled
3. Visit the office for a face-to-face interview
4. Clear rounds and join immediately

 Why Join Teleperformance Jobs?

Teleperformance is one of the most trusted and globally recognized BPO companies. Here are the top reasons why thousands of freshers choose Teleperformance:

 Stable Job for Freshers

No experience required, making it the best place to begin a career.

 Multilingual Opportunities

Malayalam speakers get preference, making it easier to perform well.

 Friendly Work Environment

Managers support employees with training and guidance.

 Global Brand

Teleperformance operates in 80+ countries, making the experience valuable.

Growth Opportunities

After joining, employees can move to:

• Quality Team
• Supervisor Role
• Trainer
• HR
• Back-office

 Continuous Learning

Regular training sessions help improve communication and customer-handling abilities.

 About Teleperformance

Teleperformance SE is a global leader in business process outsourcing, headquartered in France since 1978. The company specializes in customer support, telemarketing, digital transformation, content moderation, and back-office services. With operations in over 80 countries, Teleperformance serves industries such as banking, e-commerce, healthcare, automotive, retail, and energy.

In India, Teleperformance is recognized for its high-quality customer support services and excellent employee development programs. The company invests heavily in training and technology to provide world-class customer experience solutions. It is known for creating a safe, inclusive, and energetic workplace where employees can learn and grow without limits.

 Conclusion

The Malayalam Customer Support role at Teleperformance Bangalore (Hebbal) is a fantastic opportunity for freshers and undergraduates looking to start their careers. The job requires simple communication skills, basic computer knowledge, and a willingness to learn. With excellent salary, strong training, and a supportive work environment, this job lays the foundation for a long and successful career in the BPO industry.

The face-to-face interview process, immediate joining option, and flexible work shifts make it an ideal choice for candidates who want stability and growth. Teleperformance’s reputation as a global leader also ensures long-term job security and learning opportunities.

If you are fluent in Malayalam and ready to begin your corporate journey, this role is the perfect starting point.

 FAQs – Teleperformance Malayalam Customer Support

Q1. Is this job for freshers?

Ans.  Yes, freshers can apply.

Q2. Is graduation required?

Ans.  No, 12th pass and undergraduates are also eligible.

Q3. What languages are required?

Ans.  Malayalam (must) + Basic English.

Q4. Is this work from the office?

Ans.  Yes, the job is Work From Office in Hebbal, Bangalore.

Q5. What is the take-home salary?

Ans.  ₹16,000 per month.

Q6. What is the shift timing?

Ans.  Females – Day Shift, Males – Rotational 24/7.

Q7. Is there any typing test?

Ans.  Yes, 30 WPM with 90% accuracy is required.

Q8. Is the interview online or offline?

Ans.  Face-to-face interview only.

Q9. Are immediate joiners preferred?

Ans.  Yes, priority is given to immediate joiners.

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