Teleperformance Job Opportunities: Teleperformance is hiring a Transition Manager to oversee the transition process for new clients or projects. This role involves managing change, ensuring smooth operational handovers, and collaborating with teams to achieve performance goals.
- Job Description: Teleperformance Job Opportunities
- Location: Anywhere in India (Kolkata, Hyderabad, Bengaluru)
- Company: Teleperformance (TP)
- Salary: ₹9-10 Lacs P.A.
- Employment Type: Full-time, Permanent
- Education: Any Graduate
About Company:
Teleperformance is a global chief in patron revel in management, imparting outsourced offerings to companies across various industries. With a presence in over 80 countries, it provides an extensive variety of offerings which includes customer service, technical assistance, and returned-office operations. Teleperformance focuses on handing over personalized, first-rate solutions via innovative technology and a purchaser-centric technique.
Job Description:
Key Responsibilities:
1. Transition Management Support:
Lead and Drive Transitions: Oversee the whole transition procedure and make certain comprehensive challenge plans are advanced, and shared with customers and applicable stakeholders throughout the company.
Design Target Operating Model: Develop the version for efficient operation all through the transition, consisting of developing a RACI matrix and undertaking risk exams for the migration of approaches and services from various international places to Finance shared services.
Stakeholder/Client Management: Engage with senior control groups (Legal, Finance, Compliance, Tax, Admin, CEOs, CFOs) to ensure seamless verbal exchange and easy transition execution.
Budget Management: Ensure that the assignment stays within economic parameters by way of frequently reviewing and adjusting project constraints based on monetary evaluation.
Change Control and Documentation: Adhere to the business enterprise’s approaches for trade management and document any adjustments. Maintain records of all modifications and reap approvals from the exchange management board.
SLA Management: Ensure adherence to Service Level Agreements (SLAs) for the services furnished throughout diverse regions.
Multi-Regional Projects: Support transition projects across exclusive worldwide verticals, along with North America, UK, EMEA, and APAC areas.
Stakeholder Communication: Ensure ordinary and timely communique with all relevant stakeholders to offer updates on task development, troubles, and resolutions.
2. Contributing Responsibilities:
In addition to the primary responsibilities, the Transition Manager will be expected to make contributions to the fulfillment of the venture by proactively addressing challenges and supporting to remedy of issues independently. The character may also be anticipated to share exceptional practices and know-how inside the group to make certain ordinary performances.
Required Skills:
Technical Skills:
- Project Management: Strong understanding of project management principles and methodologies. Certifications consisting of PMP or Prince2 are preferred.
- Reengineering Tools: Familiarity with reengineering and technique improvement tools like Lean and Six Sigma is a plus.
- Risk Assessment: Ability to conduct thorough chance checks and mitigation strategies for transitions.
- Financial Analysis: Strong capability to evaluate and manipulate economic influences of transitions and projects.
Behavioral Skills:
- Communication: Excellent verbal and written communique abilities are crucial to efficiently control both internal and outside stakeholders.
- People Management: Strong management abilties with the potential to manipulate teams, inspire colleagues, and solve conflicts effectively.
- Multitasking and Pressure Management: Ability to control more than one priority concurrently at the same time as operating below pressure to satisfy cut-off dates.
Qualifications:
Experience: Minimum of 8+ years of experience in transition management, with a proven track record in leading transition projects across diverse regions.
Experience in Finance Functions: Previous revel in working in the finance feature in sectors like banking and economic offerings is quite preferred.
Benefits at Teleperformance:
Competitive Salary and Incentives: Teleperformance offers attractive reimbursement packages on the side of performance-primarily based bonuses and incentives.
Health and Wellness: Comprehensive medical health insurance and health packages to help personnel’s bodily and intellectual well-being.
Career Growth Opportunities: Teleperformance offers huge education and improvement applications, offering clean career development paths.
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