- Teleperformance Job Vacancy Near Me
- Job Title: Multiple Positions
- Company: Teleperformance
- Degree: Any Graduate Can Apply
- Salary: INR 3-8/-LPA
- Location: All India
- Experience: Entry Level
Company Overview
Teleperformance is a Paris-primarily based completely absolutely international leader in business process outsourcing (BPO), which specialises in customer care, technical useful resource, sales, and additional. The Indore Centre serves global and home clients, presenting speedy-paced customer service environments.
🧩 Position Summary: Teleperformance Job Vacancy Near Me
As a Customer Care/Support Executive, you will be a key frontline consultant—handling inbound/outbound customer interactions through cellular smartphone, chat, email, or combined mode. Your primary goals will include:
- Providing short, accurate responses to consumer queries
- Resolving issues related to orders, money owed, billing, or technical device faults
- Escalating complex troubles to Tier‑2 or professional organisations
- Maintaining thorough case information in CRM structures
- Meeting KPIs like Average Handling Time (AHT), Customer Satisfaction (CSAT), and Quality requirements
- Collaborating with teammates and internal stakeholders to constantly enhance the carrier’s overall performance
🛠️ Key Responsibilities: Teleperformance Job Vacancy Near Me
1. Customer Interaction
- Manage inbound/outbound calls, emails, and chat interactions
- Provide organisation across domestic and worldwide markets (e.g., UK/US)
- Troubleshoot, make clean queries, and offer powerful resolutions to internal SLAs
2. Escalation & Issue Resolution
- Act as Level‑1 help; decorate to L2 escalation desk while favoured
- Coordinate with internal businesses to remedy complex troubles hastily
3. Documentation & Compliance
- Log interactions appropriately in CRM structures; update patron records
- Ensure adherence to method tips, facts privateness, and excellent standards
4. Performance Metrics & Quality
- Meet KPIs (AHT, CSAT, agenda adherence, exceptional audits)
- Participate in education and remarks techniques to decorate regular average overall performance
5. Shift Flexibility & Attendance
- Available for rotational shifts—US/UK or night time/day, weekdays and weekends
- Maintain ordinary attendance and liaise with organisation leads for timetable adherence
👤 Qualifications & Skills: Teleperformance Job Vacancy Near Me
- Education: 12th-bypass minimum; graduates preferred
- Experience: 6 months–five years in BPO/customer service
- Entry-level: 6–12 months experience, 25–28 K CTC
- Mid-degree: 1–2 year (₹23–27 K), escalation roles (₹28–30 K + incentives)
- Experienced: 2–5 years global voice experience (₹25–40 K)
- Languages: Fluent English (verbal and written); Hindi mandatory; regional/multi-language abilties are a plus (e.G. Tamil/Malayalam)
- Typing: 25 WPM with ≥eighty five% accuracy desired
- Technical: Basic MS Office and familiarity with CRM systems
Soft competencies:
- Strong conversation and active listening
- Customer-first mindset with trouble possession and struggle desire
- Ability to work under stress in a fast-paced surroundings
💰 Compensation & Benefits: Teleperformance Job Vacancy Near Me
- Salary: ₹15,000–₹40,000/month depending on enjoy and characteristics
- Fresher roles: ~₹15–18 K
- Experienced roles: Up to ₹40 K + incentives + allowances
- Incentives: Performance-based bonuses (₹1–2 K+ monthly)
Perks:
- PF, gratuity, health/medical medical health insurance
- Meal allowances (in which applicable)
- Relocation blessings (motel live, excursion repayment) in a few campaigns
🗓️ Work Schedule: Teleperformance Job Vacancy Near Me
- Rotational shifts protecting nights, weekends, and UK/US timezones
- 5–6 operating days in step with week relying on advertising and marketing advertising campaign
- Fixed go-away insurance with weekly offs
🏢 Work Environment
- Central Indore corporate centre with modern-day facilities
- Fast onboarding and on the spot becoming a member of be had
- Diverse, multi-lingual companies and worldwide customer exposure
✅ Why Apply for a Teleperformance Job Vacancy Near Me?
- Steady pay + ordinary performance incentives
- International exposure via worldwide campaigns
- Skill improvement in verbal exchange, CRM tools, and hassle-fixing
- Career development through internal mobility
- Great perks along with PF, insurance, and relocation help
📝 How to Apply for a Teleperformance Job Vacancy Near Me?
Prepare an up-to-date resume emphasising:
- Education and manner revel in
- Communication competencies and typing skills
- Customer-handling or voice approach experience
- Walk-in at Scheme 78, Part II, Vijay Nagar, Indore—carry resume & ID
- Or add via interest portals (Apna, Shine, JobHai, FoundIt)
- Be geared up for a telephonic or in-man or woman interview focused on English fluency, function information, and shift flexibility
[apply_button link=”https://www.naukri.com/teleperformance-jobs-in-raipur” Company=”Teleperformance”]
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