Teleperformance Remote Jobs for Freshers: Teleperformance is hiring for work-from-home positions in their international process teams for Mumbai and Gurgaon locations. The roles involve imparting customer service for worldwide customers, dealing with queries, and ensuring client satisfaction.
- Job Description: Teleperformance Remote Jobs for Freshers
- Salary: 3.5-4.5 Lacs P.A.
- Location: Mumbai & Gurugram (Remote)
- Company: Teleperformance
- Qualification: Any Graduate
- Experience: 0-5 years
About Company:
Teleperformance is a worldwide leader in client revel in management, imparting outsourced services across various industries. With operations in over 80 international locations, the agency specializes in turning in seamless customer service, technical help, and digital answers to customers worldwide. Known for its dedication to first-rate innovation, Teleperformance employs skilled agents who provide customized offerings through multiple channels, such as voice, chat, and electronic mail.
Teleperformance Remote Jobs for Freshers Job Description:
Teleperformance is hiring a Customer Care Executive for a worldwide process. The role includes managing customer inquiries, resolving troubles, and making sure of excessive pride. Candidates need to have incredible English verbal exchange talents, problem-fixing talents, and a stable work-from-domestic setup.
Responsibilities:
Handling Customer Inquiries: You might be the first point of contact for customers, addressing their inquiries and presenting designated, correct responses. Whether through smartphone, e-mail, or chat, you may manage queries associated with products or services.
Resolving Customer Issues: You will make use of your hassle-fixing talents to remedy client issues, ensuring satisfaction. You must make sure that all issues are treated correctly and in a timely manner.
Delivering Top-Notch Customer Service: A key obligation might be keeping an excessively well-known customer support, contributing to purchaser pleasure and retention.
Collaborating with Internal Teams: As part of the crew, you may paintings intently with other departments inside Teleperformance to resolve patron troubles, and percentage remarks, and continuously enhance provider transport.
Maintaining Customer Records: Keeping accurate statistics of patron interactions, transactions, comments, and lawsuits inside the machine may be important. Documentation helps in supplying a personalized carrier and tracking ongoing issues.
Achieving Key Performance Indicators (KPIs): Meeting specific KPIs which include the average deal with time (AHT), patron pleasure rankings (CSAT), and first-name resolution (FCR) is crucial to the position.
Skills Required:
Excellent Communication Skills: You ought to have robust verbal and written conversation skills in English, as the position requires interacting with worldwide customers. A clean, concise, and courteous verbal exchange fashion is vital.
Problem-Solving Skills: You ought to be adept at figuring out problems speedy and finding effective solutions. Strong analytical and troubleshooting talents will assist you offer clients well-timed and accurate assistance.
Adaptability: The ability to conform to converting patron wishes and painting strategies is vital, especially in a quick-paced environment in which troubles can vary widely.
Time Management: You need to be capable of managing a couple of tasks efficaciously, making sure that clients acquire spark-off responses and that career goals are met.
Empathy and Patience: A client-targeted mindset is critical. You have to reveal staying power and empathy, specifically while handling annoyed or disenchanted clients, and work towards turning their experience right into a tremendous one.
Qualifications:
Education:
- Education:
Candidates should be graduates from any stream. Both undergraduate and graduate candidates are eligible to apply. Prior experience in customer service is preferred but not mandatory. - Experience:
Freshers (0-2 years of experience) are welcome to apply, especially those who have international customer service experience. Experience in BPO or call center roles is an advantage but not a strict requirement.
Benefits at Teleperformance:
Work-from-Home opportunities: Flexible remote work options to maintain work-lifestyles stability.
Health and well-being programs: Comprehensive health insurance, including medical, dental, and imaginative and prescient coverage.
Employee popularity and rewards: Performance-based total bonuses, rewards, and incentives to inspire and admire a team of workers.
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