- Job Description for Teleperformance Vacancy in Gurgaon
- Position Title: Customer Service Associate (CSA)
- Company: Teleperformance
- Location: Gurgaon, Haryana
- Salary: Rs. 26,000 – 59,000/-Per Month
- Department: Customer Support
- Job Type: Full-time, Permanent
- Experience: 0-2 years of Experience
Overview: Teleperformance Vacancy in Gurgaon
Teleperformance, a worldwide leader in patron experience management, is hiring Customer Service Associates (CSA) for its Gurgaon office. The business company is renowned for delivering terrific customer service and growing memorable reviews.
As a CSA, you can play an essential feature in interacting with clients, resolving inquiries, and presenting top-notch issuers through multiple channels, together with cellular telephone, email, and chat.
Key Responsibilities: Teleperformance Vacancy in Gurgaon
1. Customer Interaction:
- Handle purchaser queries through inbound calls, emails, or chat, providing correct and properly timed statistics.
- Address consumer issues and troubles in an expert, empathetic, and inexperienced manner.
- Ensure first-contact selection by figuring out the inspiration purpose of purchaser troubles and resolving them immediately.
2. Quality Service Delivery:
- Maintain brilliant company standards in all consumer interactions.
- Follow the commercial enterprise agency’s guidelines, strategies, and pointers at the same time as interacting with customers to ensure compliance and consistency.
- Continuously attempt to exceed purchaser expectancies via effective communication, problem-solving, and purchaser engagement.
3. Product Knowledge & Training:
- Learn and recognize the company’s services or products thoroughly to provide correct statistics to customers.
- Attend regular training commands to stay up to date on product developments, client coping with strategies and company guidelines.
4. Escalation Handling:
- Identify essential problems and enlarge them to the applicable group or branch for quick decisions.
- Follow up on escalated problems to make certain nicely timed and extraordinary resolutions.
5. Customer Satisfaction:
- Focus on growing incredible patron critiques, ensuring that each interaction is treated professionally and efficiently.
- Collect client comments and percentage insights with the group to decorate service first rate and purchaser enjoy.
Required Skills & Qualifications: Teleperformance Vacancy in Gurgaon
- Educational Qualification: Minimum 12th-grade skip (any flow into). A graduate or undergraduate with relevant enjoy is desired.
- Experience:
Freshers are welcome to use.
Experience in customer support, technical help, or a related concern is a plus. - Communication Skills:
Strong verbal and written communication talents in English (know-how of Hindi or distinctive neighborhood languages is an introduced gain). - Problem-Solving Abilities:
Strong analytical capabilities and the capability to clear up customer issues efficiently and successfully.
Ability to multitask and prioritize obligations in quick-paced surroundings. - Technical Skills:
A basic understanding of pc structures, MS Office, and familiarity with CRM tools is a plus.
Comfortable walking with various digital devices and structures.
Benefits: Teleperformance Vacancy in Gurgaon
- Competitive Salary: Based on revel in and abilities.
- Health Benefits: Medical insurance for personnel and dependents.
- Work-Life Balance: Rotational shifts with sufficient off days to keep a wholesome artwork-lifestyles balance.
- Growth Opportunities: Teleperformance offers considerable career improvement applications, internal promotions, and potential-building training.
- Employee Engagement: Regular agency-constructing sports activities activities and recognition packages to foster a splendid artwork way of existence.
How to Apply for Teleperformance Vacancy in Gurgaon?
Interested applicants can look at the useful resource of submitting their resume through Teleperformance’s careers page or with the beneficial aid of contacting the HR branch for added facts about the software process.
This function is right for dad and mom who can be obsessed with customer support and experience solving issues. If you thrive in a dynamic environment and are keen to make a high first-rate effect on patron opinions, study now to join the Teleperformance institution in Gurgaon!
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