- Job Description: Teleperformance Vacancy in Mohali
- Position: Customer Service Representative
- Company: Teleperformance
- Degree: Any Graduate Can Apply
- Salary: Rs. 26,000 64,000/-Per
- Location: Mohali, Punjab
- Department: Customer Service
- Job Type: Full-time
- Experience: Freshers/Experienced Both Eligible
Overview: Teleperformance Vacancy in Mohali
Teleperformance is an international chief in imparting exquisite client opinions. With a robust presence the world over, the organization is currently looking for encouraged human beings to join their dynamic group in Mohali.
As a Customer Service Representative, you’ll be the number one difficulty of contact for clients, presenting them with terrific help and ensuring their delight. This role gives an exciting possibility to work in fast-paced, innovative surroundings, with room for boom and career improvement.
Key Responsibilities: Teleperformance Vacancy in Mohali
1. Customer Support:
- Serve due to the fact the number one aspect of contact for clients is through telephone, e-mail, or chat, answering queries and resolving problems.
- Provide accurate facts approximately services and products, supporting customers make informed options.
- Handle purchaser court instances and provide powerful answers, ensuring excessive stages of customer satisfaction.
- Follow up with customers to make sure their worries are addressed, and feedback is gathered to decorate carrier best.
2. Problem-Solving and Issue Resolution:
- Analyze patron inquiries and provide relevant answers even as adhering to employer tips and strategies.
- Troubleshoot and remedy problems, along with technical problems, billing discrepancies, and employer disruptions.
- Escalate complex problems to an appropriate department or supervisor for similar selection.
3. Communication:
- Communicate truely and professionally with customers, preserving a powerful and empathetic tone always.
- Demonstrate tremendous written conversation abilties on the same time as interacting with customers through email or chat.
4. Database Management:
- Update consumer information in the database efficiently and in real time.
- Document interactions and track the development of consumer requests or lawsuits.
- Ensure all case documentation is compliant with business corporation requirements and techniques.
5. Product Knowledge:
- Continuously beautify your knowledge of the enterprise’s merchandise, offerings, and guidelines to offer green solutions.
- Stay informed about the trendy updates in enterprise offerings and enterprise trends.
Required Skills and Qualifications: Teleperformance Vacancy in Mohali
1. Educational Qualification:
Minimum qualification of a High School Diploma or identical. A degree is an introduced benefit.
2. Experience:
Prior experience in customer service or a call middle surroundings is desired, however, freshers are also welcome to use it.
Experience in managing purchaser queries and complaints efficaciously is significantly valued.
3. Communication Skills:
Excellent verbal and written communication abilities in English.
Ability to articulate complex problems simply and easily.
4. Technical Skills:
Basic laptop understanding and talent in the usage of MS Office devices and customer service software applications.
Familiarity with CRM structures and call middle equipment is a plus.
Benefits: Teleperformance Vacancy in Mohali
- Competitive earnings and average ordinary overall performance are based completely on incentives.
- Health and well-being benefits.
- Opportunity for professional boom and development indoors a worldwide company.
- Work in a various, supportive, and inclusive environment.
- Access to ongoing schooling and capacity improvement packages.
How to Apply for Teleperformance Vacancy in Mohali?
Interested applicants are invited to post their resumes to the furnished electronic mail cope or follow directly through the business enterprise’s net website. Teleperformance is dedicated to providing the same employment possibilities to all candidates and values range in its personnel.
This characteristic is an extraordinary opportunity for folks who may be obsessed with offering top-notch customer support and are in search of bringing together a profitable profession with a global chief in purchaser enjoy.
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