Teleperformance Walk in Drive in Bengaluru: Teleperformance is conducting a walk-in interview for the role of Customer Support Executive. Ideal candidates need to own robust communique talents and be able to cope with patron inquiries correctly. Freshers and professional people are welcome. Please deliver an updated resume and ID proof.
- Job Title: Customer Support Executive
- Company: Teleperformance (TP)
- Salary: ₹50,000-2.25 Lacs P.A.
- Location: Electronic City, Bengaluru, Karnataka
- Employment Type: Full-Time, Permanent
Interview Details:
Date & Time: 2nd-6th November, 9.30 AM – 5.30 PM
Venue: TELEPERFORMANCE 3rd floor, near PES college, Konappana Agrahara, Electronic City, Bengaluru, Karnataka 560100
Contact – Muttu ( 8147501008 )
About Company:
Teleperformance is an international leader in purchaser enjoy control, supplying outsourced customer service, technical assistance, and digital answers to numerous industries. Founded in 1978 and situated in Paris, France, Teleperformance operates in over 80 international locations with a staff of more than 380,000 personnel. The organization partners with leading manufacturers to decorate patron delight via multilingual resources, superior analytics, and modern virtual transformation solutions. Teleperformance is diagnosed for its determination to excellence, statistics protection, and growing great purchaser interactions internationally.
Job Description: Teleperformance Walk in Drive in Bengaluru
Teleperformance is looking for lively and encouraged people for the position of Customer Support Executive. This function is first-rate for freshers who are keen to start their careers in dynamic BPO surroundings. As a Customer Support Executive, you’ll play an essential feature in handling purchaser queries, offering first-rate useful resources, and contributing to patron pride.
Key Responsibilities:
Customer Interaction: Handle consumer inquiries and provide resolutions in a courteous and inexperienced way. This consists of answering questions, troubleshooting troubles, and addressing worries.
Communication: Maintain easy and professional conversation with clients over the telephone and chat assist, ensuring a first-rate degree of issuer and satisfaction.
Problem-Solving: Quickly look at and clear up client court cases, aiming to provide first-name resolution whenever feasible.
Escalation: Identify while a problem requires escalation and right away refer the case to a senior guide institution member if essential.
Documentation: Accurately document customer interactions and resolutions in the company’s tool, making sure data are updated and available.
Continuous Learning: Stay up to date with product facts, business enterprise guidelines, and company protocols to ensure powerful assistance for patron inquiries.
Adherence to Policies: Comply with agency guidelines regarding attendance, punctuality, and dress code, and adhere to customer support protocols.
Skills and Qualifications:
Educational Requirement: Both graduates and undergraduates are eligible to use. Formal training past excessive college is not mandatory.
Language Proficiency: Must have splendid conversation competencies and be fluent in Malayalam and English.
Customer Service Orientation: An effective attitude in the direction of supporting others, with a patron-first mindset.
Interpersonal Skills: Ability to speak simply, empathize with clients, and keep a peaceful demeanor in hard conditions.
Problem-Solving Skills: Ability to investigate consumer problems and come up with realistic solutions.
Adaptability: Willingness to work in fast-paced surroundings and cope with multiple tasks.
Basic Computer Skills: Familiarity with primary computer operations and enjoyment with CRM or call control software programs (preferred).
Benefits at Teleperformance:
Comprehensive Health Benefits: Teleperformance gives clinical, dental, and vision insurance, ensuring personnel and their households are well-included.
Career Development Opportunities: Employees gather non-stop schooling, skill enhancement programs, and easy growth pathways within the employer.
Work-Life Balance Support: With flexible artwork options, together with far-off artwork for effective roles, Teleperformance helps personnel stabilize their private and expert lives.
Incentives and Bonuses: Performance-based incentives and bonuses praise employees for their hard paintings and strength of will, promoting a motivating artwork environment.
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