Teleperformance Walk-in-Interview:
Teleperformance is conducting a Mega Walk-In Drive for the role of Customer Support Executive in a Non-Voice Process. This opportunity is ideal for individuals with strong conversation abilities and a focal point on consumer pleasure. Responsibilities include handling customer queries through chat or electronic mail, making timely and correct decisions on problems, and preserving customer support requirements. Freshers are welcome, and the company offers a collaborative work environment with boom potential. The force affords instant joining possibilities.
Job Role: Customer Support Executive
Location: Chennai (Ambattur Industrial Estate)
Experience Required: 1-4 years
Salary: ₹2.25-2.5 Lacs P.A.
Qualification: Any Graduate
Interview Details:
Dates & Time: 21st August – 23rd August, 11:00 AM – 2:00 PM
Venue: 82/30, Ambattur Industrial Estate 2nd Main Rd, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058
Contact Persons: Keerthana/Abinaya (8610682113)
About Company:
Teleperformance is a worldwide leader in outsourced omnichannel client revel in management, operating in over 80 countries with a group of workers of 420,000+ personnel. The organization affords customer support, technical assistance, and back-workplace services across diverse industries, inclusive of telecommunications, healthcare, finance, and retail. Known for its commitment to innovation and digital transformation, Teleperformance facilitates agencies to decorate patron interactions through AI, analytics, and automation. The agency emphasizes a human beings-first lifestyle, imparting career increase opportunities and a supportive work environment.
Job Description:
As a Customer Support Executive, you’ll be answerable for handling non-voice engagements with clients, ordinarily via e-mail and chat aid. The position includes understanding client queries, addressing concerns, and coordinating with internal stakeholders to clear up problems within a stipulated time. The ideal candidate must be empathetic, smart, and obsessed with presenting excellent customer service.
Key Responsibilities:
Customer Interaction: Engage with clients through non-voice channels like e-mail and chat to cope with their queries and issues.
Issue Resolution: Liaise with internal stakeholders to make certain that customer troubles are resolved promptly and effectively.
Customer Satisfaction: Ensure excessive stages of purchaser satisfaction with the aid of presenting correct and well-timed answers.
Documentation: Maintain accurate statistics of patron interactions, troubles raised, and resolutions provided.
Shift Flexibility: Work in rotational shifts to offer customer support across distinctive time zones.
Must-Have Skills:
Experience: A minimum of 1 12 months of revel in e-mail and chat guide is obligatory.
Communication Skills: Excellent talent in English, such as the potential to study, write, and sort fluently.
Customer Orientation: An empathetic approach to expertise consumer troubles and providing effective answers.
Problem-Solving: The capacity to suppose for your feet and clear up client troubles correctly.
Preferred Candidate Profile:
Language Proficiency: Strong command of the English language, both written and spoken.
Experience: At least 365 days of experience in a comparable position (voice or non-voice support).
Personality Traits: Empathy, intuition, and clever choice-making abilities are key developments for fulfillment in this role.
Career Growth: Teleperformance offers inner activity postings and increase packages to promote career development inside the company. Candidates ought to whole a minimum tenure in step with their grade to qualify for these opportunities.
Benefits at Teleperformance:
Teleperformance offers a variety of advantages designed to aid employee well-being and expert growth:
Health and Wellness: Comprehensive health insurance plans, together with clinical, dental, and imaginative and prescient insurance, along with well-being packages to promote a healthful lifestyle.
Career Development: Access to continuous education, skill improvement packages, and clear professional development paths, allowing employees to develop inside the business enterprise.
Work-Life Balance: Flexible painting schedules and possibilities for remote work, enabling personnel to hold a wholesome work-existence balance.
Incentives and Recognition: Competitive profit packages, performance-based total bonuses, and popularity applications that reward wonderful contributions and achievements.
Other Jobs:
Lenskart Walk-In Opportunity | ₹2-6 Lacs P.A.
Jio Recruitment For Digital Repair Specialist
Accenture Walk-in Interview in Noida
Tech Mahindra Work from Home in Chandigarh