A Territory Manager oversees sales and operations within a specific geographic area, developing and executing strategies to drive revenue growth. Responsibilities include dealing with patron relationships, analyzing market traits, setting income goals, and coordinating with crew individuals to gain goals. The position requires robust management, conversation, and analytical abilities, with a focal point on increasing marketplace share and improving purchaser pride within the assigned territory.
- Job Role: Territory Manager
- Company: Airtel
- Location: Bengaluru
- Experience Required: 3 – 8 years
- Job Type: Full Time, Permanent
- Education: Graduate
About Company:
Airtel, formally Bharti Airtel, is a leading international telecommunications company centered in India. It offers an extensive variety of offerings, together with cellular and stuck-line voice, records services, broadband, and virtual TV. Known for its extensive network insurance and progressive answers, Airtel serves millions of customers across numerous countries in Asia and Africa. The company makes a specialty of turning in brilliant connectivity and digital reviews to decorate customer delight.
Job Description:
As a Territory Manager at Airtel, your number one position is to make sure the efficient setup and fault repair of services within your assigned territory. This position is pivotal in riding consumer pleasure and operational excellence through effective control of carrier requests and product pitches. You might be chargeable for assembly provider degree agreements (SLAs), optimizing procedures, and coping with both internal and external stakeholders to acquire high-performance goals.
Key Responsibilities:
Strategy Implementation:
Service Level Agreements: Uphold and adhere to service level agreements with the aid of addressing and resolving customer service requests right away.
Network Rehabilitation: Identify and act upon possibilities for community upgrades and rehabilitation within your territory.
Quality and Process Compliance: Ensure all operations meet Airtel’s great and method standards.
Installation and Fault Repair:
Service Request Resolution: Deliver timely and efficient decisions regarding service requests in line with the defined timelines and SLAs.
Fault Analysis: Identify, examine, and cope with fault instances to lessen repeat or reopened issues.
Installation Performance: Oversee the installation and shifting overall performance, aiming to fulfill KPIs while preserving super standards and price efficiency.
Coordination with Local Cable Operators (LCOs): Work with LCOs to ensure timely customer support and deal with their demanding situations and issues.
Reporting:
Performance Monitoring: Use Airtel’s painting platform to track and assess the companion’s overall performance.
Documentation: Prepare precise reports and documentation to mirror productivity and overall performance metrics.
Audit: Conduct audits within target dates to ensure adherence to productivity and great requirements.
Process Optimization:
Process Improvement: Identify and implement enhancements to expedite the purchaser setup and fault restore processes.
Compliance: Ensure compliance with QOS parameters, TRAI policies, and other statutory necessities.
Reporting and Audits: Perform ordinary audits and generate reports to a degree of process effectiveness.
Skills and Competencies:
Technical Competencies:
Product Knowledge: In-depth knowledge of Airtel’s products and services.
Geographical Knowledge: Familiarity with the neighborhood geography to manage the territory correctly.
Analytical Skills: Ability to analyze statistics and perceive styles to enhance carrier transport.
Leadership and Behavioral Competencies:
Customer Obsession: A sturdy consciousness on handing over terrific customer studies.
Collaboration and Influence: Skill in working with diverse groups and influencing stakeholders to obtain commonplace goals.
Ownership Mindset: Taking full duty for your territory and using improvements.
Learning Agility: Ability to adapt to new tactics and technology.
Execution Excellence: Dedication to executing obligations with precision and high exceptional.
Education and Qualifications:
Education: Any Graduate or Diploma in any specialization.
Experience: 3 – 8 years of applicable revel in a comparable role inside the telecom or ISP enterprise.
This role offers a challenging but profitable opportunity to make a sizable effect within Airtel. If you’re a proactive and results-driven expert with a passion for the telecom enterprise, we inspire you to use and be part of our crew in Bengaluru.
Benefits at Airtel:
Comprehensive Health Coverage: Airtel provides tremendous medical and dental insurance plans, which include coverage for dependents, making sure employees have admission to first-rate healthcare.
Competitive Salaries and Bonuses: The business enterprise provides appealing salary programs performance-based bonuses, and profitable personnel for his or her contributions and achievements.
Professional Development: Airtel invests in worker boom via education packages, workshops, and opportunities for career advancement, assisting ongoing expert development.
Work-Life Balance: With flexible working hours, remote painting alternatives, and wellness projects, Airtel promotes wholesome work-life stability, enhancing the average worker’s well-being.
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