- Vivo Hiring Customer Service Executive Jobs
- Post Name: Customer Service Executive
- Company: Vivo India
- Degree: Any graduate can apply
- Salary: 2.5-3.5 Lakh/- Annually
- Location: All India
- Experience: 0-3 years of experience
Company Overview
Vivo is a leading global smartphone brand known for innovation in mobile technology, camera features, and premium design. Founded in 2009, Vivo has expanded its presence across multiple countries and has become one of the top smartphone manufacturers in India. The company offers a wide range of smartphones, accessories, and smart devices that focus on performance, user experience, and advanced technology.
Vivo promotes a customer-first approach and a culture of innovation and teamwork. The organization invests in employee training and skill development programs to build high-performing teams. Working at Vivo offers the opportunity to build a stable and rewarding career in customer service and operations, as well as be part of a fast-growing technology brand.
Job Description: Vivo Hiring Customer Service Executive
Vivo is hiring customer service executives to provide high-quality support to customers and ensure an excellent service experience. This role involves handling customer queries related to products, repairs, warranty, and technical support. As a Customer Service Executive, you will be responsible for maintaining customer satisfaction and representing Vivo’s brand values through professional communications.
You will assist customers with product information, service center coordination, troubleshooting basic problems, and processing service requests. The role also includes updating customer records, following service protocols, and coordinating with technical teams as required.
Key Responsibilities
- Handle customer calls, emails, and personal service questions
- Provide accurate information about Vivo products and services
- Assist customers with warranty and repair issues
- Resolve customer complaints professionally and efficiently
- Maintain customer service records and documentation
- Adhere to company service policies and quality standards
- Coordinate with technical support and service center teams
- Ensure timely resolution of customer concerns
- Meet customer satisfaction and service performance goals
- Maintain professional behavior and service etiquette
Eligibility / Criteria
| Requirement | Details |
|---|---|
| Education | Any graduate or equivalent qualification |
| Experience | 0 to 3 years of experience in customer service |
| Communication Skills | Good verbal and written communication |
| Customer Handling | Ability to manage customer queries politely |
| Language Skills | English and regional language knowledge preferred |
| Computer Skills | Basic knowledge of MS Office and CRM tools |
| Problem Solving | Ability to handle customer issues effectively |
| Shift Flexibility | Willingness to work in rotational shifts |
salary and benefits
- Attractive salary package with performance incentives
- Health Insurance and Medical Benefits
- Paid Holidays and Vacation Benefits
- Training and Skill Development Program
- Employees’ discount on Vivo products
- Supportive and professional work environment
- Career development opportunities within Vivo
- Recognition and Awards Program
- Flexible work schedule (depending on role)
- Stable job opportunity with a reputed brand
interview process
- Online Application and Resume Screening
- Initial HR Screening Call
- communication skills assessment
- customer service interview round
- Final HR discussion and proposal letter released
documents to carry
- Updated Resume or CV
- Government-issued photo identity proof
- Educational Certificate and Marksheet
- passport-sized photographs
- Experience Certificate (if applicable)
How to apply
Interested candidates can apply through the official Vivo Career Portal. Search for Customer Service Executive positions, carefully review the job requirements, and submit your updated resume. Candidates should highlight their communication skills, customer service experience, and problem-solving abilities.
Applicants can also apply through job portals and recruitment platforms. Employee referrals can help improve shortlisting chances and faster interview scheduling.
FAQ
1. Is this role suitable for newcomers?
Yes, fresh graduates with good communication skills and a customer-friendly approach can apply for this role.
2. Does Vivo offer work from home option?
Some customer support roles may offer hybrid or remote work depending on business needs.
3. What types of changes are required for this role?
Customer Service Executives may be required to work rotational shifts depending on service center operations.
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