Cognizant is Hiring Voice Process Job| Apply Right Now

• Job Title: Voice Process Job
• Company: Cognizant
• Degree: Any Graduate Can Apply
• Salary: Rs. 15,000 – 50,000/- PM
• Location: Work From Home
• Experience: Freshers/Experienced Both Eligible

Company Overview:

Cognizant is pleased to announce an interesting mission opportunity in our esteemed organization for the function of Voice Process Associate.

As an international chief in generation and business enterprise gadget offerings, Cognizant is dedicated to fostering a way of life of innovation, collaboration, and excellence. Join us in turning in terrific client tales and the usage of organization achievement!

Job Overview: Voice Process Job

As a Voice Process Associate at Cognizant, you’ll be an imperative part of our dynamic team, answerable for supplying exquisite customer service through numerous communique channels, predominantly over the cellphone.

Your primary purpose is probably to address purchaser inquiries, remedy issues, and ensure customer satisfaction even as adhering to mounted protocols and carrier stage agreements. This role requires powerful communique capabilities, trouble-fixing competencies, and a purchaser-centric method.

Key Responsibilities:

• Customer Interaction: Engage with clients via inbound and outbound calls, addressing their queries, issues, and requests courteously and professionally. Act as an emblem ambassador for our customers, handing over customized issuers to enhance the overall patron enjoyment.
• Issue Resolution: Investigate and troubleshoot purchaser problems or court cases efficiently, making use of available sources and escalating complicated troubles to the proper channels whilst important. Strive to acquire well-timed decisions and exceed client expectations.
• Data Management: Accurately capture and document client statistics, interactions, and resolutions in the designated systems or databases. Maintain whole statistics to facilitate take-a-look at-up moves and ensure facts integrity.
• Continuous Learning: Stay updated on product information, organization traits, and evolving client dreams through schooling periods, workshops, and self-study. Demonstrate a boom mindset and a willingness to conform to converting employer requirements and generation.

Qualifications and Skills:

1. Minimum high faculty degree or equivalent; better training or relevant certifications preferred.
2. Excellent verbal and written communique abilities in English (talent in extra languages may be terrific).
3. Prior enjoy in customer service, name middle, or associated roles desired.
4. Strong interpersonal abilities and the ability to empathize with clients whilst retaining professionalism.
5. Proficiency in simple pc applications and familiarity with CRM software program programs or middle technology.
6. Ability to multitask, prioritize obligations, and work correctly under stress in a brief-paced environment.
7. Willingness to paint bendy hours, which consist of evenings, weekends, and vacations, based totally on commercial enterprise desires.

Why Cognizant:

At Cognizant, we bear in mind empowering our employees to obtain their whole ability and make a contribution meaningfully to our collective achievement.

Joining our team manner getting access to a diverse and inclusive painting environment, adequate possibilities for career growth and development, aggressive reimbursement and blessings, and a supportive network of friends and mentors.

How to Apply:

If you are equipped to embark on an interesting career adventure with Cognizant and make an outstanding effect via remarkable customer support, we invite you to use it for the Voice Process Associate role nowadays!

Join us at Cognizant and be part of a lifestyle that celebrates innovation, fosters excellence, and values variety. Take the first step closer to a worthwhile profession in customer support these days!

Click Here To Apply Online

Other Jobs-

1. Business Associate Job
2. Leadership Manager Job