Entry Level Walk-in Opportunity at Teleperformance | Jan 2025

Walk-in Opportunity at Teleperformance: Teleperformance is conducting a Mega Walk-In Drive for Customer Support – International Voice roles. Open to both freshers and experienced candidates, the role involves handling international customer queries with excellent communication skills. Join us to build a dynamic career in a global organization. 

• Job Description: Walk-in Opportunity at Teleperformance
• Company: Teleperformance
• Salary: 2.5-3.5 Lacs P.A.
• Location: Chennai
• Qualification: Any Graduate
• Experience: 0-4 years

About Company:

Teleperformance is a global leader in patron revel in control and enterprise method outsourcing. Established in 1978, the agency operates in over ninety international locations, serving industries together with era, finance, healthcare, and e-trade. Known for its dedication to innovation and first-rate, Teleperformance affords services like customer service, technical assistance, and digital transformation. With a staff of over 420,000 employees, the organization emphasizes inclusivity, professional increase, and employee well-being. Teleperformance’s task is to deliver amazing reviews, support clients build strong patron relationships, and force business fulfillment.

Walk-in Opportunity at Teleperformance Job Description:

The Customer Support Executive (International Voice Process) position at Teleperformance involves assisting clients through inbound and outbound calls, resolving queries, and making sure of delight. Candidates must have incredible English communication skills, be tech-savvy, and paint in rotational shifts, consisting of nights and weekends. This complete-time role offers a salary between ₹2.5 LPA and ₹3.5 LPA, with cab centers for eligible employees.

Key Responsibilities:

Customer Interaction:

• Handle inbound and outbound calls to help clients with queries, worries, and problems.
• Provide spark-off and correct solutions to purchaser problems.
• Address client court cases correctly to ensure satisfaction.

Technical Navigation:

• Navigate multiple software program gear and structures efficiently to resolve purchaser issues.
• Use internet-based gear and programs to provide actual-time assistance.

Communication:

• Exhibit fantastic verbal and written communique abilities in English.
• Maintain professionalism and empathy in all interactions.

Problem Solving:

• Analyze customer troubles and provide tailored answers.
• Escalate complicated troubles to the precise team or supervisor when necessary.

Process Adherence:

• Follow corporation protocols and methods to hold compliance.
• Meet key overall performance signs (KPIs) like decision time, client pleasure rating, and adherence to schedules.

Shift & Attendance:

• Work on a rotational shift schedule, mostly night time shifts, making sure 24/7 customer support coverage.
• Adhere to the attendance coverage, especially during the initial 3 months.

Required Skills:

Language Proficiency:

• Exceptional verbal and written communique talents in English.

Technical Skills:

• Ability to toggle between more than one structure and displays.
• Basic understanding of web gear and software navigation.

Interpersonal Skills:

• Strong persuasion and negotiation abilties.
• High tiers of patience and empathy.

Work Ethics:

• Commitment to rotational shifts and night-time schedules.
• Punctuality and adherence to the organization’s guidelines.

Qualifications:

Educational Background: Open to both graduates and undergraduates.

Experience:

• Freshers are welcome.
• Experienced candidates should provide valid documents, including:
  • Offer letter
  • Relieving or experience letter
  • Last three months’ salary slips

Eligibility Criteria:

• Candidates with MTI (Mother Tongue Influence) in their speech are not eligible.
• Individuals pursuing education simultaneously will not be considered.

Interview Details:

• Venue: Ambit IT Park (Ambattur), Teleperformance- Ground Floor,4th and 5th Floor, Sai Nagar- Ambattur
• Timings: 10:30 AM – 3:30 PM
• Documents Required: Aadhar number (for building access).
• Contact for Queries: HR Contact: Venkatesh (Call/WhatsApp: 7358524087, 10:00 AM – 7:30 PM)

Benefits at Teleperformance:

Comprehensive Training Programs: Offers sizeable training to enhance capabilities, ensuring employees are properly equipped for his or her roles and profession boom.

Global Career Opportunities: With a presence in 90+ countries, personnel can discover worldwide roles and diverse professional paths.

Employee Well-being: Provides health insurance, well-being programs, and a mental fitness guide to prioritize worker welfare.

Rewards and Recognition: Encourages high overall performance through incentive plans, reputation packages, and possibilities for professional advancement.

Click Here To Apply Online

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