- Wipro Hiring Customer support executive job
- Post Name: Customer Support Executive
- Company: Wipro
- Degree: Any Graduation/12th Pass (Graduation is preferred)
- Salary: 2 Lakh – 4.5 Lakh/- Annually
- Location: Bangalore/Hyderabad/Pune/Noida/Chennai
- Experience: 0-3 years (Freshers eligible)
Company Overview
Wipro is a leading global information technology, consulting, and business process services company. Headquartered in India, Wipro operates in more than 60 countries and serves customers in industries such as banking, healthcare, retail, manufacturing, telecom, and technology.
Wipro provides IT solutions, digital transformation services, cloud computing, cybersecurity and business process outsourcing (BPO) services. The company focuses on innovation, customer satisfaction and operational excellence. With a strong global workforce, Wipro offers stable employment, skill development programs and career growth opportunities.
Wipro promotes an inclusive and performance-driven work culture where employees are encouraged to learn, collaborate, and grow professionally.
Job Description: Wipro hiring Customer Support Executive
Wipro is hiring customer support executives to handle customer queries, resolve issues, and provide high-quality service support over voice, chat, or email channels. The selected candidate will be responsible for interacting with domestic or international customers and ensuring prompt and accurate resolution of their concerns.
As a Customer Support Executive, you’ll handle inbound or outbound calls, respond to customer emails or chats, and maintain records of interactions in the company’s CRM system. The role requires strong communication skills, patience, and the ability to work in a fast-paced environment.
Key Responsibilities
- Handle inbound and outbound customer calls
- Answer customer questions via chat and email
- Provide accurate information about products and services
- Resolve customer complaints efficiently
- Escalate complex issues to senior teams
- Maintain records of customer interactions
- Achieve daily productivity and quality goals
- Ensure customer satisfaction and positive feedback
- Adhere to company policies and service standards
- Maintain data privacy and compliance
- Participate in training and skill development programs
Eligibility / Criteria
| Requirement | Details |
|---|---|
| Education | 12th Pass or Any Graduate |
| Experience | 0 to 3 years in customer service or BPO |
| Communication Skills | Strong verbal and written communication |
| Language Skills | Fluency in English and regional languages preferred |
| Computer Skills | Basic knowledge of MS Office and CRM tools |
| Customer Handling | Good listening and problem-solving skills |
| Flexibility | Willingness to work in shifts |
| Teamwork | Ability to work in a team environment |
| Patience | Calm and professional behavior |
| Typing Skills | Basic typing speed and accuracy |
salary and benefits
- Competitive salary package
- Performance-Based Incentives and Bonuses
- health insurance coverage
- Paid leave and vacation benefits
- Provident Fund and Statutory Benefits
- Night Shift Allowance (if applicable)
- Free transportation (for certain shifts/locations)
- Training and Skill Development Program
- Career Development Opportunities in Wipro
- Employee Engagement and Rewards Program
interview process
- online application submission
- Resume Screening
- HR telephonic interview
- communication or voice assessment
- operational interview round
- Final HR Discussion and Proposal Letter
documents to carry
- Updated Resume or CV
- Government-issued photo identity proof
- Educational Certificate and Mark Sheet
- passport-size photo
- Experience letter (if applicable)
How to apply
Interested candidates can apply through the official Wipro career website or job portal. Search for “Customer Support Executive” positions in your preferred location and submit your updated resume.
Applicants should highlight communication skills, customer management experience, and language proficiency in their resume. Freshers may emphasize academic achievements, internships and extracurricular activities.
Employee referrals within Wipro can increase the chances of shortlisting.
FAQ
1. Is this role suitable for newcomers?
Yes, freshers with good communication skills are eligible to apply.
2. Does the role require night shifts?
Some projects may require rotational or night shifts depending on client requirements.
3. What incentives are provided?
Yes, performance-based incentives are included.
4. Is prior BPO experience mandatory?
No, prior experience is preferred but not mandatory.
5. What are the growth opportunities?
Customer Support Officers can grow into team leaders, quality
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