- Wipro Hiring International Voice Process Executive
- Post Name: International Voice Process Executive
- Company: Wipro
- Degree: Any Graduation/12th Pass (Graduation is preferred)
- Salary: 2.5 Lakh – 5 Lakh/- Annually
- Location: Bangalore/Hyderabad/Pune/Chennai/Gurgaon
- Experience: 0 – 3 years
Company Overview
Wipro Limited is a leading global information technology, consulting, and business process services company. With operations in over 60 countries, Wipro provides innovative solutions in IT services, digital transformation, cloud computing, cyber security, and customer support services.
Wipro is known for its strong commitment towards quality, customer satisfaction, and operational excellence. The company serves clients in a variety of industries, including banking, healthcare, retail, telecommunications, and technology.
Wipro fosters a professional and inclusive work environment where employees are encouraged to learn, grow, and build long-term careers. The organization invests in training programs, skill development, and employee engagement initiatives to ensure career growth and job satisfaction.
Job Description: Wipro Hiring International Voice Process Executive
Wipro is hiring International Voice Process Executives to handle customer service and support operations for global customers. This role involves interacting with international customers via voice calls, resolving queries, providing information, and ensuring high customer satisfaction.
As an International Voice Process Executive, you will be responsible for handling inbound and outbound calls, addressing customer concerns, and providing professional and timely solutions. The role requires excellent communication skills, problem-solving abilities, and a customer-focused approach.
Key Responsibilities
- Handle inbound and outbound customer calls
- Resolve customer queries and complaints
- Provide product or service-related information
- Maintain call quality and customer satisfaction
- Accurately document customer interactions
- Follow company policies and compliance guidelines
- Meet daily and monthly performance goals
- Escalate complex issues to senior teams
- Maintain professionalism during customer interactions
- Participate in training and quality improvement programs
Eligibility / Criteria
| Requirement | Details |
|---|---|
| Education | Any Graduate / 12th Pass |
| Experience | 0–3 years in Customer Support |
| Communication Skills | Excellent English speaking skills |
| Voice Clarity | Neutral accent preferred |
| Computer Knowledge | Basic computer and typing skills |
| Shift Flexibility | Willingness to work night shifts |
| Customer Handling | Strong interpersonal skills |
| Problem-Solving | Ability to resolve queries effectively |
| Teamwork | Ability to work in a team environment |
| Adaptability | Comfortable in a fast-paced environment |
salary and benefits
- Competitive salary package
- performance-based incentives
- night shift allowances
- health insurance coverage
- Paid Holidays and Holidays
- Transport facility (for night shifts)
- Training and Development Program
- career development opportunities
- Employee Engagement Initiative
- Professional and supportive work environment
interview process
- online application submission
- HR screening call
- Voice and Communication Assessment
- Operational/Managerial Interview
- Final HR Discussion and Proposal Letter
Required Documents
- Updated Resume/CV
- Government-issued photo ID
- educational certificate
- Experience letter (if applicable)
- passport-size photo
How to apply
Interested candidates can apply through the official Wipro career website or major job portals. Search for “International Voice Process Executive” roles and submit your updated resume online.
Applicants should highlight their communication skills, previous customer service experience (if any), and ability to handle international clients. Mentioning achievements such as customer satisfaction scores or performance awards can increase the chances of shortlisting.
Candidates are advised to prepare for voice assessment, basic customer service scenario questions, and communication tests. Clear pronunciation, confidence, and professionalism will be key factors during the interview process.
FAQ
1. Is this role suitable for newcomers?
Yes, freshers with good communication skills can apply.
2. Is night shift mandatory?
Yes, candidates should be flexible to work night shifts.
3. Is prior BPO experience necessary?
Not mandatory, but preferred.
4. Is transportation available?
Transport facility may be available for night shift employees.
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