Wipro Hiring Service Desk Analyst Job| Apply Right Now

• Wipro Hiring Service Desk Analyst – Job Description
• Position: Service Desk Analyst
• Company: Wipro
• Degree: Any Graduate Can Apply
• Salary: INR 3-8/-LPA
• Location: Indore, India
• Employment Type: Full-Time
• Experience Required: 0–3 Years

Service Desk Analyst Job

Wipro, an international leader in facts generation, consulting, and commercial enterprise machine offerings, is presently hiring advocated individuals for the position of Service Desk Analyst.

This function gives a thrilling opportunity to be a part of a dynamic group, providing first-rate professional growth and studying possibilities.

Job Responsibilities: Service Desk Analyst Job

As a Service Desk Analyst, you’ll act because of the fact the primary factor of touch for IT-related queries and problems, making sure nicely timed and inexperienced resolution. Your obligations embody:

1. Incident Management:

Logging, categorizing, and prioritizing incoming IT employer requests and incidents.
Ensuring correct documentation of patron queries and answers supplied.

2. Troubleshooting:

Providing technical guidance for hardware, software program software, and community issues.
Diagnosing and resolving Level 1 issues the usage of some distance off a device or guiding users.
Escalating complex issues to Level 2/three guide groups at the same time is crucial.

3. Customer Interaction:

Responding to customer inquiries through e-mail, cellular phone, or chat professionally and courteously.
Ensuring great conversation inside the direction of the choice device to decorate consumer delight.

4. Knowledge Management:

Maintaining and updating the records based on recurring issues and their resolutions.
Contributing to the improvement of current working strategies (SOPs).

5. Performance Monitoring:

Meeting or exceeding defined SLAs (Service Level Agreements).
Generating and analyzing issuer reviews to pick out trends or areas for improvement.

Key Skills and Competencies: Service Desk Analyst Job

1. Technical Proficiency:

Familiarity with Windows OS, MS Office Suite, email configurations, and clean networking ideas.
Knowledge of ITSM devices (e.g., ServiceNow, Remedy) is a plus.

2. Communication Skills:

Strong verbal and written conversation talents.
Proficiency in English is crucial; extra languages are a bonus.

3. Problem-Solving Skills:

Analytical thinking and the functionality to diagnose and resolve troubles effectively.
Capability to work underneath strain even as preserving hobby to element.

4. Customer Orientation:

Commitment to presenting remarkable customer service.
A proactive method to know-how and address character desires.

Eligibility Criteria: Service Desk Analyst Job

1. Educational Qualification: Bachelor’s degree in Computer Science, Information Technology, or an associated vicinity.
2. Experience: 0-3 years of experience in a similar position (freshers are welcome).
3. Certifications: ITIL Foundation certification (desired however no longer compulsory).

Benefits and Perks: Service Desk Analyst Job

• Comprehensive Training: Wipro gives big onboarding and training packages to make sure new hires are properly ready for the function.
• Career Growth: Opportunities for professional development and upskilling through Wipro’s internal getting-to-know structures.
• Compensation and Benefits: Competitive revenue packages. Performance-primarily based incentives.

Additional Perks: Service Desk Analyst Job

1. Health insurance, nicely being applications, and worker help offerings.
2. Flexible artwork surroundings with opportunities for hybrid/a long way flung roles in a few locations.

Why Join the Service Desk Analyst Job?

• Global Leader: Work for an enterprise regarded for its innovation and commitment to excellence.
• Diverse Workforce: Join a group that values inclusivity and collaboration.
• Cutting-Edge Technology: Be a part of an administrative center wherein era and thoughts strengthen success.
• Employee-Centric Culture: Wipro locations awesome emphasis on worker well-being and pride.

How to Apply for a Service Desk Analyst Job?

Interested candidates may have a look at thru Wipro’s proper careers portal or email their resumes to careers@wipro.Com with the priority line “Application for Service Desk Analyst Position.”

Application Deadline: Open till stuffed.

Take the next step in your career by becoming a member of Wipro as a Service Desk Analyst. Embark on an adventure of learning, boom, and achievement with a business enterprise that values your contributions and aspirations.

Click Here To Apply Online

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