Job Overview: Wipro is Hiring Administrator
A leading IT Services & Consulting organization is hiring an experienced System Administrator / Engineer with strong expertise in Application Packaging – Windows. This role is focused on resolving, maintaining, and managing client software, hardware, and network-related service requests while strictly adhering to defined Service Level Agreements (SLAs).
The position plays a critical role in ensuring uninterrupted IT operations and high levels of client satisfaction. As a System Administrator, you will act as a custodian of client infrastructure, including systems, servers, networks, platforms, and storage. You will handle incidents raised through multiple channels, such as email, chat, dial-home, and ticketing systems, ensuring timely resolution based on issue priority.
The role demands strong problem-solving skills, the ability to perform root cause analysis, and hands-on experience with Windows-based application packaging tools. You will also coordinate with on-site teams for complex issues, manage backups, track tickets end-to-end, and ensure zero escalations through proactive service delivery.
This opportunity is ideal for professionals with 3–5 years of experience who enjoy working in a structured IT support environment and want to grow their careers in enterprise IT infrastructure and system administration.
Highlights (Summary)
- Role focused on Windows Application Packaging and IT infrastructure support.
- End-user support with strict SLA adherence
- Exposure to enterprise systems, servers, and networks
- Strong emphasis on client satisfaction and zero escalations
- Competitive salary with comprehensive benefits
- Ideal for professionals with 3–5 years of experience
Eligibility Criteria
Educational Qualifications
- UG: B.Tech / B.E. in Any Specialization
- PG: Any Postgraduate
Experience
-
3–5 years of relevant experience in System Administration or Application Packaging
Mandatory Skill
-
Application Packaging – Windows
Key Responsibilities
Ticket Management & Client Support
- Ensure timely response to all tickets raised by end users.
- Provide solutions to service requests while maintaining quality standards.
- Track tickets from acceptance to resolution as per defined SLA timelines
- Handle service requests received via email, chat, dial-home, and IMS
System & Infrastructure Management
- Act as custodian of client systems, servers, networks, platforms, and storage
- Monitor infrastructure health and ensure proper functioning of all equipment.
- Maintain regular backups of critical data, logs, and system resources
Problem Resolution & Root Cause Analysis
- Perform detailed root cause analysis for recurring or complex issues.
- Create and implement action plans to prevent future incidents.
- Provide immediate attention and resolution for high-priority tickets
Application & Access Management
- Install, configure, and package software and hardware as per service requests.
- Provide application and user access based on client requirements.
- Ensure compliance with security and access control policies
Collaboration & Process Improvement
- Coordinate with on-site and cross-functional teams for complex issue resolution.
- Review chatbot-generated logs to ensure all issues are resolved on time.
- Continuously improve processes for better efficiency and service quality.
Skills Required
Technical Skills
- Application Packaging (Windows)
- Microsoft Windows Administration
- SCCM
- AdminStudio
- InstallShield
- Wise Package Studio
- Windows Installer
- PowerShell
- Application Virtualization
- SAP MM (Preferred)
- ERP Systems
Functional & Soft Skills
- Root Cause Analysis
- End-User Support
- Ticket & Incident Management
- SLA Adherence
- Problem-Solving Skills
- Client Communication
- Documentation & Reporting
Salary & Benefits
Average Salary
-
₹6.8 LPA (Approx.)
(Salary may vary based on experience, location, and skill level)
Benefits Offered
- Health Insurance
- Job & Soft Skill Training
- Cafeteria Facilities
- Office Cab / Shuttle
- Office Gym
- Professional Degree Assistance
- Employee-Friendly Work Environment
Selection Process
- Online Application Submission
- Resume Screening
- Technical Interview (Application Packaging & Windows)
- Managerial / Client Round
- HR Discussion
- Final Offer & Onboarding
Application Process
Applying Online:
- Visit the official careers page of the company or trusted job portals.
- Search for System Administrator / Engineer – Application Packaging (Windows)
- Submit your updated resume with relevant experience details.
- Shortlisted candidates will be contacted by the recruitment team.
Why Join Wipro Jobs?
Working with a leading IT Services company provides an opportunity to be part of a structured, process-driven, and client-focused environment. The organization emphasizes service excellence, operational efficiency, and continuous improvement, making it an ideal workplace for IT professionals who value stability and growth.
This role allows you to work on enterprise-level infrastructure and applications while gaining exposure to global clients and complex IT ecosystems. Employees benefit from ongoing training programs, professional development support, and access to modern tools and technologies.
The company fosters a culture of accountability, collaboration, and learning, enabling professionals to sharpen both technical and interpersonal skills. With clearly defined SLAs, escalation paths, and performance metrics, employees can build strong domain expertise and long-term career progression. If you are passionate about system administration, application packaging, and delivering high-quality IT services, this organization offers a rewarding and secure career path.
About Wipro
The hiring organization is a well-established IT Services & Consulting company delivering end-to-end technology solutions to global clients. With a strong focus on infrastructure management, application services, and enterprise IT support, the company partners with businesses to ensure seamless IT operations and digital continuity.
Its service portfolio spans system administration, network management, application support, cloud services, and managed IT solutions. The organization is known for its structured processes, strong governance models, and strict adherence to SLAs, ensuring consistent service quality across all client engagements.
Employees work in a collaborative environment that encourages learning, innovation, and professional growth. The company invests heavily in training programs, certifications, and upskilling initiatives to keep its workforce aligned with evolving technology trends.
With a strong client-centric approach, the organization prioritizes customer satisfaction, operational excellence, and long-term partnerships. Its global delivery model and experienced talent pool make it a trusted technology partner across multiple industries.
Conclusion
The System Administrator / Engineer – Application Packaging (Windows) role is an excellent opportunity for IT professionals looking to strengthen their careers in infrastructure support and enterprise application management. With responsibilities spanning ticket resolution, system administration, and root cause analysis, this role offers hands-on exposure to real-world IT challenges.
The position provides competitive compensation, strong benefits, and a stable work environment within a reputed IT services organization. If you have the required experience, technical expertise, and a customer-first mindset, this role can serve as a solid foundation for long-term career growth in IT infrastructure and systems engineering.
FAQs – System Administrator Jobs
Q1. What is the mandatory skill for this role?
Ans. Application Packaging – Windows.
Q2. How much experience is required?
Ans. 3–5 years of relevant experience.
Q3. Is this a permanent position?
Ans. Yes, it is a full-time, permanent role.
Q4. Does the role involve client interaction?
Ans. Yes, direct end-user and client support is a key responsibility.
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