Wipro Jobs in Pune for Freshers: Wipro is hiring freshers for various roles in Pune, including positions in IT support, customer service, and business operations. The roles offer possibilities for an increase in a dynamic painting environment, with schooling applications and mentorship. Fresh graduates with an ardor for era and customer support are recommended to apply.
- Job Role: Technical Support – Voice
- Location: Pune
- Salary: 50,000-2.5 Lacs P.A.
- Company: Wipro
- Qualification: Graduate
- Employment Type: Full Time, Permanent
About Company:
Wipro is a worldwide chief in facts generation, consulting, and commercial enterprise way services. Headquartered in Bengaluru, India, it gives contemporary answers to clients throughout diverse industries, consisting of finance, healthcare, and production. Wipro has a specialty in digital transformation, cloud computing, synthetic intelligence, and cybersecurity. Known for its commitment to sustainability and range, the business enterprise offers loads of professional opportunities and fosters a way of existence of innovation, studying, and inclusivity. Wipro has a strong worldwide presence with offices in over 50 worldwide places.
Job Description: Wipro Jobs in Pune for Freshers
Role Overview: Wipro is hiring freshers for the location of Technical Support within the Voice/Blended gadget for its Pune and Chennai places. As a part of the Customer Success, Service & Operations crew, you will provide awesome useful resources to customers through voice calls. This is a superb opportunity for those who are obsessed with customer support and want to begin their career within the BPO company. Freshers with an eagerness to have a look at and develop in dynamic surroundings are encouraged to apply.
Key Responsibilities:
Customer Support (Voice Process):
As a Technical Support representative, you will be answerable for resolving consumer queries via voice-primarily-based interactions. You will cope with inbound calls from customers, offering them important help and troubleshooting technical troubles.
Technical Troubleshooting:
You will help customers troubleshoot primary technical problems, guiding them through step-with the resource of-step tactics to resolve their troubles. This may additionally contain issues associated with hardware, software programs, networking, or service functionalities.
Customer Assistance:
You will have interaction with customers to apprehend their technical troubles and provide answers promptly. Your role will require effective listening, empathy, and problem-solving skills to address customer worries effectively.
Service Requests & Escalations:
In case a problem can not be resolved immediately, you’ll improve carrier requests and improve the problem to the applicable technical organization. Ensuring take a look at-up with the customer till the problem is resolved might be a key part of your obligations.
Provide Product/Service Information:
You will inform clients about product capabilities, services, and updates, making sure that they’re clearly knowledgeable of the available solutions. Educating clients approximately new offerings or updates in a clean and concise manner is a part of your position.
Skills Required:
Excellent Communication Skills:
Strong verbal conversation abilties are essential. You have to be capable of articulating thoughts in truth and efficaciously, with a professional and excellent tone.
Technical Aptitude:
A number one expertise of technical ideas is needed. While in-intensity technical knowledge isn’t compulsory, the functionality to take a look at and troubleshoot fundamental technical issues may be essential.
Problem-Solving Ability:
You have to have the potential to analyze consumer issues and provide appropriate solutions, making sure of client satisfaction.
Customer-Oriented:
The capability to stay calm and empathetic in hard conditions, with a focus on resolving customer issues efficaciously, is top to fulfillment in this role.
Team Player:
As a part of a customer support organization, you need a good way to collaborate efficiently together with your friends and special businesses. Knowledge sharing and cooperation will contribute to attaining the group’s goals.
Time Management:
Managing time efficaciously to ensure calls are handled effectively at the same time as maintaining incredible carriers is a must. Meeting reaction time and determination goals may be a key issue of the characteristic.
Qualification Requirements:
Educational Qualification: Candidates should have a minimum of a High School Certificate (HSC) or be a Graduate in any field. While a technical background is not required, having a basic understanding of technical concepts can be an advantage.
Experience: This position is open to freshers with no prior experience required. However, prior experience in customer service or technical support is an advantage.
Benefits at Wipro:
Health and Wellness: Comprehensive medical medical insurance, health packages, and intellectual fitness help.
Learning and Development: Access to continuous learning, certifications, and management training for professional growth.
Financial Benefits: Competitive income, universal overall performance-linked bonuses, and retirement plans with organization contributions.
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