Work From Home Jobs at Tech Mahindra | Apply Right Now
Work From Home Jobs at Tech Mahindra: Tech Mahindra is hiring a Part-time Work From Home Online Client Service Specialist. Responsibilities include managing client inquiries, providing answers, and ensuring customer pride. Ideal candidates ought to have robust communication capabilities, problem-fixing abilties, and a consumer-centric approach. Flexible hours make it suitable for people searching for component-time far-off paintings.
- Job Role: Online Client Service Specialist
- Company: Tech Mahindra
- Location: Bangalore, Karnataka (Work From Home)
- Job Type: Part-Time
- Years of Experience: 1
- Salary: ₹32,395–₹46,516 a month
About Company:
Tech Mahindra is a main multinational generation enterprise based totally in India, that specializes in IT offerings and solutions. Part of the Mahindra Group, it provides a wide variety of services, such as virtual transformation, consulting, and commercial enterprise manner outsourcing. With a strong focus on innovation and patron-centricity, Tech Mahindra serves numerous industries which include telecommunications, healthcare, and finance. The company is dedicated to sustainability and social responsibility, striving to create a wonderful impact through its initiatives and services globally.
Work From Home Jobs at Tech Mahindra Job Description:
The role of an Online Client Service Specialist at Tech Mahindra is designed for individuals keen to contribute to a fine patron experience through effective conversation and problem-fixing. This element-time function, located in Bangalore, Karnataka, offers an opportunity for access-stage experts with a minimum of three hundred and sixty-five days of experience in customer provider or a related field. As the primary point of touch for clients.
Key Responsibilities:
Client Interaction:
In this function, you may function as the first point of contact for clients, using various communique channels consisting of email, chat, and video calls. Your ability to actively pay attention to customers’ desires and worries is critical for supplying well-timed follow-up and effective resolutions.
Problem Resolution:
As an Online Client Service Specialist, you may examine purchaser queries and issues to offer suitable solutions or improve them to relevant inner groups while important. Maintaining correct information on customer interactions and solutions provided is crucial for continuous development and duty.
Project Management:
Assisting in the management of client debts could be a key part of your role. You will coordinate internal sources to ensure that every patron request is completed on time and within scope.
Resourcefulness:
Researching and identifying solutions to patron troubles and the use of internal assets and databases is important. Staying informed approximately organization policies, services, and product services will enable you to reply to patron inquiries knowledgeably and efficaciously.
Quality Assurance:
Upholding the agency’s standards of first-class in all aspects of labor is a number one duty. You will interact in non-stop improvement tasks by means of presenting feedback on approaches, equipment, and customer interactions to beautify provider delivery.
Requirements:
Education: A Bachelor’s degree in Business Administration, Communication, or a related field is favored.
Experience: A minimum of 1 year of revel in a patron career or comparable role is required.
Technical Skills:
- Proficiency in using Customer Relationship Management (CRM) software.
- Familiarity with Microsoft Office Suite and chat/video conferencing tools.
Soft Skills:
- Strong project management skills with the capability to prioritize duties effectively.
- High emotional intelligence to empathize with clients, build rapport, and maintain professionalism in all interactions.
Benefits at Tech Mahindra:
Flexible Work Environment: Options for faraway work and bendy hours to sell work-existence stability.
Health and Wellness Programs: Comprehensive health insurance and health initiatives to aid personnel’s bodily and mental well-being.
Professional Development: Access to schooling applications, workshops, and career boom opportunities to enhance skills and boost their careers.
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