Zomato Career Opportunities: Zomato is hiring an Associate for the Customer Experience team. The role involves addressing customer queries, resolving issues efficiently, and ensuring a positive user experience. Candidates should have excellent communication skills, problem-solving abilities, and a customer-first mindset. A background in customer service or related fields is preferred.
- Job Description: Zomato Career Opportunities
- Company: Zomato
- Location: Hyderabad, Delhi / NCR
- Salary: ₹4 – 4.5 Lacs P.A.
- Experience: 0 – 3 years
- Job Type: Full-Time, Permanent
About Company:
Zomato is a leading worldwide food delivery and eating place discovery platform, based in 2008. It offers services in over 20 countries, providing users with records on eating places, opinions, menus, and meal transport options. Zomato targets to enhance the eating and meals enjoy via era, supplying an unbroken connection among clients, restaurants, and delivery services. With a focus on consumer delight, Zomato continuously innovates to enhance meals-related offerings and create an incorporated environment in the meals enterprise.
Zomato Career Opportunities Job Description:
The Associate – Customer Experience at Zomato addresses customer concerns via calls, chats, and emails, ensuring timely resolution with empathy and professionalism. As part of the Zomato Associate Accelerator Program (ZAAP), you’ll gain skills, solve real problems, and explore growth opportunities in sales, operations, and leadership within a dynamic, customer-focused environment.
Responsibilities:
Customer Service Excellence:
- Act because the number one point of touch for customers achieving out via various channels (calls, chats, emails).
- Handle patron inquiries and court cases with empathy and professionalism.
Collaborate for Better Solutions:
- Work closely with internal teams to identify routine client troubles and provide valuable insights that may pressure system improvements.
- Surface key issues that need to be addressed at a strategic stage to help design higher customer service solutions.
Continuous Improvement:
- Constantly compare patron interactions to indicate upgrades to inner procedures.
- Seek comments from customers to apprehend areas for carrier development.
Learning & Growth:
- Through the ZAAP application, increase leadership talents via exploring unique roles throughout sales, operations, and help teams.
- Engage in on-the-task studying experiences that offer you insight into Zomato’s numerous operational functions.
Adapt to Business Needs:
- Flexibility in running one-of-a-kind shifts based totally on commercial enterprise desires (morning, afternoon, night, and night time shifts).
- A willingness to function in a work-from-workplace (WFO) environment.
Skills Required:
Customer-Focused Attitude:
- You should have a passion for supplying extraordinary customer service.
- Experience in hospitality or customer service roles is exceptionally acceptable, however no longer mandatory.
Strong Communication Skills:
- Clear, concise verbal exchange is key in this role. You have to be able to explicit yourself efficiently in both written (e-mail/chat) and spoken (name) codecs.
- Proficiency in typing and talking with performance and professionalism.
Problem-Solving Abilities:
- An analytical attitude with a passion for troubleshooting and resolving problems.
- Ability to assume to your feet and proactively discover answers to customer issues.
Empathy & Patience:
- The potential to recognize patron frustrations and provide powerful solutions peacefully and expertly.
- A superb, can-do mindset is crucial in this function.
Qualifications:
Education: The minimum qualification required for this role is an undergraduate degree in any field (B.A., B.Com, B.Sc., etc.). Candidates who are recent graduates or have some prior work experience in customer service are encouraged to apply.
Experience: No prior experience is required, although 0 to 3 years of experience in a customer service role is an advantage.
Technical Skills:
- Proficiency in computer usage, which includes basic information of MS Office (Excel, Word), e-mail, and chat platforms.
- Ability to speedy adapt to internal systems used for customer support.
Benefits at Zomato:
Health and Wellness: Comprehensive medical insurance, including insurance for employees and their households, ensuring well-being.
Flexible Work Hours: A focus on work-life stability with bendy schedules and remote work options for eligible roles.
Career Growth Opportunities: Zomato encourages non-stop learning through training, mentorship, and internal increase packages.
Employee Discounts: Enjoy one-of-a-kind discounts on food deliveries and dining stories through the platform, making it easier to explore Zomato’s services.
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