Zomato Work From Home:
A Customer Service Officer handles customer inquiries, resolves complaints, and provides support through various channels. Responsibilities include managing account issues, processing orders, and maintaining high customer satisfaction. The feature requires fantastic communique abilties, trouble-solving skills, and interest in detail. Candidates need to be adept at multitasking, empathetic, and able to run in a fast-paced environment. Previous customer service enjoyment is regularly desired.
- Job Role: Customer Service Officer
- Company: Zomato
- Location: Mumbai, Maharashtra, IN
- Job Type: Part-Time
- Salary: ₹31,564–₹49,839 a month
- Work Arrangement: Work From Home
About Company:
Zomato is a global meals delivery and restaurant discovery platform that connects users with close by eating options. Founded in 2008, it offers eating place critiques, menus, and ordering services via its app and Internet website. Zomato operates in several international places, supplying customers with the ability to browse consuming locations, have a look at opinions, and vicinity orders online. The agency makes a specialty of enhancing the ingesting revel through the generation and data-pushed insights.
Job Description:
Zomato is looking for a committed and passionate Customer Service Officer to sign up for their dynamic crew in Mumbai. With this feature, you may be essential in improving customer satisfaction and logo loyalty by way of the usage of addressing inquiries, resolving troubles, and imparting terrific help. This function is right for individuals aiming to beautify their careers in customer support interior a quick-paced environment.
Responsibilities:
Customer Interaction: Respond to consumer inquiries through cellular phone, e-mail, and chat without delay and professionally to ensure an excellent consumer experience.
Issue Resolution: Effectively end up privy to and clear up consumer troubles, applying trouble-solving abilities to make certain pride on the equal time as maintaining composure in annoying conditions.
Product Knowledge: Maintain thorough information on Zomato’s services and products to offer correct statistics and suggestions.
Documentation: Record and file consumer interactions and transactions, such as inquiries, remarks, and proceedings, for proper tracking and follow-up.
Feedback Collection: Collect and report consumer remarks to understand developments and offer actionable insights to govern for provider and way enhancements.
Skills and Qualifications:
Educational Background: Any degree or same enjoy is favored.
Experience: Minimum of one year of enjoy in a customer service characteristic.
Technical Skills: Proficiency in the use of customer service software programs, CRM structures, and Microsoft Office Suite (Word, Excel).
Soft Skills:
Persuasion: Ability to have an effect on customers at the same time as resolving problems and imparting answers.
Planning: Strong organizational talents to manipulate multiple obligations efficiently while maintaining excessive provider necessities.
Personality Traits:
Dedicated: Unwavering dedication to imparting high-quality issuer and useful resource.
Passionate: Enthusiasm and positivity in interactions with customers and in promoting Zomato’s offerings.
Deadline to Apply:
Submit your application by September 27, 2024. We look forward to seeing how you can contribute to our customer service team.
Benefits at Zomato:
At Zomato, personnel revels in diverse blessings, consisting of:
Health and Wellness: Comprehensive medical health insurance, fitness programs, and entry to intellectual health assist in sure ordinary well-being.
Flexible Work Arrangements: Options for a ways off artwork and flexible hours to support wholesome artwork-life stability.
Career Development: Opportunities for professional growth via schooling, mentorship, and ability development packages.
Employee Discounts: Discounts on food and eating studies, making it less difficult for personnel to revel in and find numerous restaurants.
Retirement Plan: Competitive retirement savings options.
Disability Insurance: Coverage for peace of mind and financial protection in unexpected instances.
Paid Time Off (PTO): Generous coverage to ensure healthy work-life stability.
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