- 100 Swiggy Remote Customer Support Jobs
- Job Title: Remote Customer Support Executive
- Company: Swiggy
- Location: Work from Home (Remote – Pan India)
- Job Type: Full-Time / Part-Time / Contractual
- Open Positions: 100
- Experience Level: Entry-Level / Experienced
- Industry: E-commerce / Customer Service
About Swiggy
Swiggy is India’s essential on-name for the delivery platform, revolutionizing how human beings revel in convenience via meals, groceries, and absolutely one of a kind necessities. With a strong customer-first method and contemporary-day technology, Swiggy connects loads of masses of customers with restaurants and service providers in the direction of 500+ cities in India. We are on a challenge to deliver outstanding comfort to clients and boom to our partners.
As part of our persistent increase and popularity for excellence, we’re hiring a hundred Remote Customer Support Executives to be the voice of Swiggy in the course of India.
Role Overview: 100 Swiggy Remote Customer Support Jobs
As a Remote Customer Support Executive, you could function as the number one element of contact for our customers—answering inquiries, resolving problems, and providing extremely good guide via chat, email, and calls. This is a much-flung feature, imparting you with the power to create artwork from the comfort of your property even as part of a quick-paced, boom-driven group.
Key Responsibilities: 100 Swiggy Remote Customer Support Jobs
- Respond properly and professionally to consumer queries through email, chat, or voice channels.
- Assist customers in putting, monitoring, enhancing, or canceling orders through Swiggy’s platform.
- Handle court docket cases with empathy and overall performance, ensuring timely resolutions.
- Document all client interactions and remarks efficiently the usage of internal tools.
- Escalate unresolved issues to the excellent companies and follow up for resolution.
- Maintain an excessive degree of client delight by ensuring an excellent experience at each touchpoint.
- Identify ordinary issues and percentage insights with the institution to improve strategies and patron satisfaction.
- Stay up to date with organization rules, promotions, and tool updates to offer accurate records.
- Collaborate with institution leads and bosses to meet ordinary hooked up general performance dreams and customer support KPIs.
Required Skills and Qualifications: 100 Swiggy Remote Customer Support Jobs
- Educational Qualification: Minimum 10+2 (Higher Secondary). A graduate diploma is preferred.
- Experience: zero–three years in customer support, preferably in e-trade, meals tech, or telecom. Freshers are welcome.
- Communication Skills: Excellent verbal and written communication in English. Knowledge of close by languages (Hindi, Tamil, Telugu, Kannada, Bengali, Malayalam, and lots of others) is a plus.
- Tech Savvy: Basic laptop literacy and luxury using customer service software, email, and chat gear.
- Soft Skills: Empathy, patience, energetic listening, and problem-fixing thought-set.
- Typing Speed: Minimum 30 phrases regular with minute with proper accuracy for chat/e-mail roles.
- Work Environment: A quiet, distraction-free area with a strong internet connection (minimum 20 Mbps).
Preferred Qualities: 100 Swiggy Remote Customer Support Jobs
- Prior enjoy in coping with immoderate amounts of customer support.
- Ability to work independently and adapt to changing priorities.
- Familiarity with Swiggy’s platform and services.
- Strong time control and multitasking abilties.
- Willingness to work flexible shifts, which include weekends and holidays.
Work Schedule and Shifts: 100 Swiggy Remote Customer Support Jobs
- Rotational shifts among 6:00 AM – 12:00 AM IST.
- 6 days walking with 1 rotational weekly off.
- Options for full-time (9 hours/day, which incorporates breaks) and detail-time (4–6 hours/day) available.
Compensation & Benefits: 100 Swiggy Remote Customer Support Jobs
- Salary Range: ₹15,000 – ₹25,000 steady with the month (primarily based on revel in and shift).
- Performance Bonuses: Monthly and quarterly incentives for pinnacle performers.
- Work From Home Stipend: Internet compensation as constant with employer coverage.
Other Benefits:
- Paid time off
- Health insurance (for full-time personnel)
- Training and upskilling opportunities
- Employee referral bonuses
- Potential transition to everlasting roles
Training & Onboarding: 100 Swiggy Remote Customer Support Jobs
Selected candidates will go through an entire online training software program (five–10 days), covering:
- Swiggy’s product and business enterprise surroundings
- Customer service requirements
- Soft abilities and warfare selection
- Use of internal systems and CRM structures
- Training is mandatory and may be paid as everyday with company norms.
Application Process: 100 Swiggy Remote Customer Support Jobs
Step 1: Submit your resume and important statistics through the Swiggy Careers net net internet page or associate structures.
Step 2: Online evaluation (English information, typing pace, and situational judgment).
Step 3: Virtual HR Interview
Step 4: Offer & Onboarding
Swiggy is an equal opportunity corporation and welcomes applicants from all backgrounds, collectively those with in any other case-abled human beings, returning professionals, and LGBTQ+ applicants.
Apply Now!
If you’re enthusiastic about turning in super client critiques and need to be part of a virtual revolution in India’s enterprise organisation landscape, study nowadays!
📩 Email: careers@swiggy.In
🌐 Website: www.Swiggy.Com/careers
📅 Deadline: Rolling programs till all one hundred positions are filled.
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