- Job Title: Client Support Executive
- Company: Veritone
- Degree: Any Graduate Can Apply
- Salary: INR 4 – 7/- LPA
- Location: Hybrid/Remote
- Experience: Freshers/Experienced Both Eligible
About Veritone:
Veritone is a chief synthetic intelligence (AI) enterprise that gives ultra-present-day AI solutions to transform how corporations perform. Our proprietary AI running device, aiWARE™, is designed to harness the energy of gadget learning and cognitive computing to offer insights and automate techniques across numerous industries, which include media, prison, and government sectors.
At Veritone, we’re committed to innovation, excellence, and helping our clients achieve their goals through present-day technology.
Job Overview: Client Support Executive
We are looking for a committed and client-centered Client Support Executive to join our dynamic crew. The hit candidate could be answerable for supplying wonderful manuals to our clients, making sure their goals are met and problems are resolved properly away.
The Client Support Executive will act as the number one aspect of touch for clients, turning in amazing providers and maintaining strong relationships to foster client satisfaction and loyalty.
Key Responsibilities:
1. Client Interaction:
- Serve because the primary touch for customers, addressing inquiries and imparting answers in a timely manner.
- Communicate correctly with clients via various channels, which include phone, email, and chat.
- Maintain a pleasant, empathetic, and expert attitude towards clients at all times.
2. Issue Resolution:
- Identify, diagnose, and remedy consumer troubles effectively and efficaciously.
- Collaborate with internal companies, collectively with technical assistance, product control, and income, to treat complicated issues.
- Escalate unresolved issues to appropriate departments or team members as wished.
3. Account Management:
- Develop and maintain strong relationships with customers to understand their dreams and ensure their delight.
- Monitor purchaser debts and make certain all facts are up to date and correct.
- Provide customers with normal updates on their account fame, together with any ongoing issues or pending resolutions.
4. Product Knowledge:
- Gain an in-depth record of Veritone’s products and services, which include aiWARE™ and other AI solutions.
- Stay up-to-date with product updates, new capabilities, and business enterprise traits to provide knowledgeable manuals to customers.
- Assist clients in maximizing the use and benefits of Veritone’s products and services.
5. Client Training and Onboarding:
- Conduct onboarding instructions for emblem-spanking new customers to ensure they may be properly acquainted with Veritone’s offerings.
- Provide education and demonstrations to clients to assist them make use of Veritone’s products correctly.
- Create and keep documentation, collectively with user publications and FAQs, to guide client schooling.
Qualifications and Skills:
- Bachelor’s diploma in Business, Communication, Information Technology, or a related area.
- Minimum of 0-1 year of revel in a customer support or customer support function, ideally in the technology or software program enterprise.
- Strong problem-solving competencies and the ability to suppose seriously pressure seriously.
- Excellent communique competencies, both verbal and written, with the capability to hold complex facts truly and concisely.
- Proficiency in the usage of customer service software programs and CRM systems.
- Ability to paint independently and as part of a set, with a high degree of self-motivation and a proactive technique to obligations.
- Strong organizational skills and the potential to manipulate multiple priorities successfully.
- Familiarity with AI technologies and applications is a plus.
Why Veritone:
- Innovative Environment: Be part of an enterprise that is on the leading edge of AI technology and innovation.
- Professional Growth: Opportunities for professional development and development inside a quick-growing organization.
- Collaborative Culture: Work with a various and proficient crew that values collaboration and mutual guidance.
- Comprehensive Benefits: Enjoy aggressive revenue, health advantages, retirement plans, and other perks.
How to Apply:
Interested candidates are recommended to post their resume and a cover letter detailing their qualifications and experience. Please deliver your application to [HR Email Address] with the mission line “Client Support Executive Application – [Your Name].”
Veritone is an identical possibility business enterprise. We have a good time variety and are committed to developing inclusive surroundings for all employees. If you are captivated by technology and devoted to supplying first-rate consumer assistance, we would love to pay attention to you.
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