HCL Amazing Walk-In Opportunity For Freshers On 5th-9th Aug 2024
HCL Amazing Walk-In Opportunity:
HCLTech is hosting a walk-in drive for Voice Process roles on the 5th and 9th of August 2024 in Chennai. This opportunity is open to applicants with great communication skills, and looking to be a part of a dynamic group. Freshers and skilled people are welcome. The venue is HCLTech’s workplace in Chennai. Interested applicants ought to bring their up-to-date resumes and relevant documents. This is an incredible chance to sign up for a leading worldwide IT offerings company and boost your profession.
- Company: HCLTech
- Position: International Voice Process
- Experience Required: 0 – 5 years
- Salary Range: ₹50,000 – ₹3,00,000 P.A.
- Location: Chennai, Tamil Nadu
Interview Details:
Dates: 5th August – 9th August 2024
Timing: 11:00 AM – 2:00 PM
Venue: HCL – ETA 1- Village and Panchayat, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navalur, Taluk, Chengalpattu, Tamil Nadu 603103
Contact: HR Nikita
About Company:
HCLTech, a major international IT offerings employer, guarantees the generation of answers and services across industries. Founded in 1976, it has grown into a multinational organization with operations in over 50 countries. HCLTech provides a massive kind of services along with IT consulting, business corporation transformation, remote infrastructure management, engineering, and R&D services. With a focal point on innovation, HCLTech leverages current technology like AI, IoT, and cloud computing to help clients accumulate their business enterprise dreams. The employer is thought for its determination to sustainability, range, and corporate social duty, making it a relied-on partner for lots of global agencies.
Job Description:
HCLTech is hiring for the position of Customer Service Executive for his or her International Voice Process (Banking Process) from 5th August to 9th August 2024. This function is open to both freshers and experienced applicants.
Key Responsibilities:
- Serve as a customer service government, resolving client queries consistent with consumer and business tips.
- Handle inbound calls from UK clients, specifically inside the banking domain.
- Answer all inbound queries as in step with call drift manner.
- Adhere to tactics to ensure excessive exceptional and customer support.
- Follow escalation methods for troubles uncontrollable at agent degree and aim for first-name resolution.
- Maintain ruin agenda adherence.
- Participate in motivational sports and put in force comments given all through monitoring sessions.
- Update various logs like escalation log and criticism tracker.
- Ensure information protection and guard proprietary records of customers.
Qualifications & Experience:
Freshers:
- 0-1 yr of revel in.
- Must have banking knowledge.
- Must have global banking expertise.
- Excellent conversation competencies to interact with USA/UK clients.
Experienced Candidates:
- 2-6 years of enjoyment in the international voice process.
- Experience in voice procedure, semi-voice method, and worldwide voice manner.
Essential Skills:
- Excellent verbal and written verbal exchange skills with professional phone etiquette.
- Helpful, empathetic, and obsessed with customer service.
- Experience in UK inbound calling, ideally in the banking domain.
Minimum Requirements:
- Any degree is obligatory.
- Work from office.
- Flexibility to paintings in rotational shifts.
- The work vicinity can be HCL Chennai.
Documents to Carry:
Resume/CV.
Aadhar/ID proof.
Benefits at HCL:
HCLTech gives some advantages designed to support the well-being and professional boom of its personnel.
Health and Wellness: Comprehensive medical health insurance plans, well-being packages, and ordinary fitness United States of America to ensure certain personnel’s physical and intellectual well-being.
Work-Life Balance: Flexible painting preparations, including far-off painting alternatives, and generous paid days off to help employees maintain a healthy paintings-existence stability.
Career Development: Continuous getting-to-know possibilities, certifications, training applications, and professional advancement guide to foster expert increase.
Financial Benefits: Competitive salaries, performance-primarily based bonuses, retirement savings plans, and diverse monetary assistance programs to steady employees’ economic futures.
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