Genpact Exciting Walk-In Opportunity:
Genpact is hosting a Walk-In Drive in Gurgaon for a Voice Process role on 16th August 2024. Freshers and experienced candidates are welcome to apply. The position involves dealing with customer queries and supplying resolutions over the phone, requiring extremely good conversation abilities in English. The event will take vicinity at Genpact’s Gurgaon workplace. Interested candidates have to carry their up-to-date resume and relevant documents. This is a remarkable opportunity to start or increase your career with Genpact.
- Position: Voice Process
- Location: Gurgaon
- Company: Genpact
- Salary: Not Disclosed
- Qualification: Any Graduate
- Experience Required: 0-2 years
Interview Details:
Date & Time: 16th August 2024, 11:30 AM – 1:00 PM
Venue: Genpact, Plot No 22 B, Sector 18, Gurgaon/Gurugram, Haryana, Pin Code – 122015
About Company:
Genpact is an international professional services corporation that drives virtual-led innovation and digitally-enabled shrewd operations for organizations worldwide. Founded in 1997 as an enterprise unit of General Electric, Genpact became an impartial organization in 2005. It makes a specialty of commercial enterprise system control, consulting, and generation services throughout diverse industries. With a strong recognition of AI, analytics, and automation, Genpact enables companies to remodel their operations to enhance performance, purchaser experience, and business effects, serving clients in over 30 nations.
Job Overview
Genpact is hosting a Mega Walk-In Drive for Customer Service: Voice roles (English) on the 16th of August 2024. This is a superb possibility for applicants seeking to start or increase their careers in customer service, particularly in a voice system role.
Job Responsibilities:
Responding to Customer Queries: You will interact with clients to deal with their queries and issues efficiently, providing answers and aid as desired.
Data Collection Support: You will help in gathering statistics vital for account restoration for stop-users, ensuring a clean restoration manner.
Understanding Client Processes: A deep understanding of patron methods and guidelines is essential to provide correct and relevant facts to customers.
Issue Resolution: Reproducing purchaser issues and escalating product bugs to ensure they are addressed promptly.
Exemplifying Customer Service: Delivering splendid customer service employing being empathetic, proactive, and attentive to purchaser needs.
Critical Thinking and Analysis: You have to show the potential for important wondering and analysis to solve problems effectively.
Qualifications:
Minimum Qualifications
Education: Candidates have to have a graduate diploma in any discipline except Law.
Experience: Freshers are welcome to apply, and applicants with up to 2 years of enjoyment in voice processes are eligible.
Preferred Qualifications
Probing Skills: Effective probing and analytical talents to apprehend consumer wishes and issues.
Communication Skills: Excellent talent in written English and a neutral English accent is crucial for effective communication.
Flexibility: Ability to paint on a flexible timetable, consisting of weekends, as required by the task.
Required Documents
- Three copies of Updated Resume: Ensure your resume reflects your maximum contemporary enjoyment and capabilities.
- 3 Passport Size Photographs: Bring the latest passport-sized snapshots for documentation.
- Original Aadhar Card: Essential for identification verification.
- 2 Copies of Aadhar Card: Make copies for submission.
Benefits at Genpact:
Genpact gives a range of blessings to its personnel, making it an attractive place of work:
Comprehensive Health Insurance: Employees acquire medical, dental, and vision coverage, ensuring their well-being and that of their households.
Learning and Development: Genpact provides non-stop learning possibilities through training programs, certifications, and skill development initiatives, promoting the profession boom.
Work-Life Balance: Flexible painting arrangements, inclusive of remote painting options and beneficiant paid day off, help employees hold a healthful paintings-existence stability.
Employee Well-being Programs: Genpact prioritizes mental and bodily fitness with health packages, counseling offerings, and health projects, fostering a supportive work environment.
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