Cognizant Hiring Customer Support Representative for a piece-from-home position in India. The ideal candidate will preserve a Bachelor’s diploma and possess three years of applicable experience. Responsibilities include helping clients with inquiries, resolving problems, and making sure of a excessive level of delight. The role requires sturdy conversation competencies, trouble-solving capabilities, and a dedication to handing over brilliant providers. This full-time function offers the possibility to be a part of a dynamic team in a major worldwide technology business enterprise.
- Role: Customer Support Representative
- Location: Work From Home (India)
- Company: Cognizant
- Salary: Not Disclosed
- Qualifications: Bachelor’s Degree
- Experience: 0-3 Years
- Job Type: Full Time
About Cognizant:
Cognizant is a global chief in expert offerings, assisting clients remodel their business, working, and era fashions for the digital generation. With a unique industry-based totally, consultative approach, Cognizant empowers corporations to innovate and function extra correctly. Cognizant is situated within the U.S. And is ranked 195 on the Fortune 500 list, often diagnosed as a number of the world’s maximum admired organizations.
Job Description:
Cognizant is seeking a Mortgage Customer Support Representative to specialize. The role makes a speciality of providing customer support through e-mail and chat channels, addressing loan-associated inquiries, and retaining purchaser relationships.
Responsibilities:
1. Customer interaction through responding to purchaser inquiries thru e-mail and chat, specializing in mortgage merchandise, services, and account information.
- Assist clients with their mortgage-related questions concerning programs, approvals, payments, and fashionable account control.
2. Accurate Information Provision:
- Offer correct information about mortgage quotes, terms, eligibility, and other associated finance properly informed clients are properly informed on any updates, adjustments, or precise guidelines concerning their mortgage accounts.
3. Issue Resolution:
- Handle concerns, complaints, and escalations empathetically and professionally.
- Aim for first-touch decisions by addressing issues right away and successfully.
4. Cross-purposeful Collaboration:
- Work carefully with internal teams like mortgage officers, underwriters, and servicing departments to ensure easy resolution of purchaser troubles.
- Foster collaboration among departments to enhance the general patron experience.
5. Industry Knowledge and Compliance:
- Stay updated on loan industry policies, policies, and tactics.
- Adhere to compliance requirements and observe business enterprise pointers at all times.
6. Feedback and Process Improvement:
- Identify possibilities to enhance the purchaser experience and offer comments to control.
- Actively make contributions to enhancing strategies primarily based on purchaser interactions.
Requirements:
Educational Background: A Bachelor’s degree in Business Administration, Finance, or a related discipline is favored but not mandatory.
Experience:
- Prior experience in mortgage customer service, banking, or economic offerings is distinctly ideal.
- Strong know-how of mortgage products, mortgage servicing, and enterprise terminology is required.
Communication Skills: Excellent written and verbal exchange abilities, with a focus on clarity and interest.
Customer-Centric Approach: Abiland is to employ this with customers, and knowledge of their wishes and concerns.
Problem-Solving Skills: Demonstrated ability to remedy problems independently and work as part of a team to achieve purchaser’spaintabilityy: Willingness to paintings flexible hours, consisting of evenings and weekends, to assist patron needs.
Technical Proficiency:
- Proficiency in patron relationship control (CRM) software and chat structures.
- Ability to navigate and use the era successfully in a fast-paced work environment.
Why Choose Cognizant:
- Career Growth: Cognizant affords enough professional expert development and profession advancement.
- Supportive Work Environment: Employees are supported with challenges, getting to know opportunities, and assets to succeed.
- Global Presence: As a Fortune 500 enterprise, Cognizant has places of work and shipping facilities worldwide, providing a without a doubt worldwide operating revel.
- Unique Work Culture: Cognizant fosters a collaborative, various, and progressive attitude that permits employees to thrive.
Benefits at Cognizant:
- Career Shaping: Opportunities to form your profession through continuous learning and growth.
- Learning and Development: Regular education and development packages to keep employees updated with industry tendencies.
- Health and Well-being: A cognizance of personnel’ throughical and intellectual health through comprehensive fitness plans and well-being applications.
- Community Engagement: Encourages employees to give again to the network through various social projects.
- Financial Growth: Cognizant presents assets to assist personnel put money into themselves, helping their long-term well-being increase and well-being.
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