- Job Description for Sutherland Jobs in Chennai for freshers
- Company: Sutherland Global Services
- Job Role: Customer Service Associate / Technical Support Executive (Fresher Role)
- Degree: Any Graduate Can Apply
- Salary INR 3-6/-LPA
- Location: Chennai, India
- Experience: 0-1 years (Freshers eligible)
About Sutherland Global Services:
Sutherland is a worldwide corporation of commercial enterprise machine outsourcing (BPO) and consumer control services. With offices worldwide, Sutherland offers several offerings, which encompass customer service, technical guide, and lower back administrative center answers. The enterprise is known for developing colorful and collaborative painting surroundings with first-rate increase opportunities.
If you are a brisker looking to kickstart your profession in a dynamic environment, Sutherland’s Chennai Center is hiring! This is an incredible opportunity to work with international clients and enlarge crucial professional competencies.
Job Responsibilities: Sutherland Jobs in Chennai for freshers
1. Customer Service Associate Role:
- Handle inbound/outbound patron calls associated with product inquiries, account facts, and elegant customer queries.
- Resolve customer troubles in a well-timed and professional way at the same time as ensuring excessive tiers of delight.
- Maintain accurate information on patron interactions and transactions in the CRM tool.
- Escalate unresolved or complicated queries to senior agencies while vital.
2. Technical Support Executive Role:
- Provide technical help to customers over cellular phone, email, or chat.
- Troubleshoot software programs or hardware problems with steering from senior technical specialists.
- Help clients understand primary product capabilities, installations, and troubleshooting steps.
- Document and track all technical guide interactions.
Eligibility Criteria: Sutherland Jobs in Chennai for freshers
- Qualification: Any graduate (B.A., B.Sc., B.Com, B.E., and masses of others.) or degree holder can look at.
- Experience: Freshers preferred (0-1 12 months of experience).
- Communication Skills: Strong verbal and written communique competencies in English.
- Technical Skills: Basic computer information; familiarity with Microsoft Office tools and CRM systems is a bonus.
Skills Required
- Strong interpersonal capabilities with the ability to deal with patron worries patiently.
- Ability to work under stress and meet everyday goals.
- Good analytical and problem-solving talents for troubleshooting.
- Willingness to paintings in rotational shifts, which includes night shifts.
- Knowledge of greater languages (like Hindi, and Tamil) might be an advantage.
Benefits: Sutherland Jobs in Chennai for freshers
Salary Range: ₹2.5 – ₹3.2 LPA (based on role and overall performance).
Incentives: Performance-primarily based definitely bonuses.
Additional Benefits:
Health insurance coverage.
Transport facilities for nighttime time shifts.
Training and certification packages to decorate skills.
Growth Opportunities
Sutherland offers first-rate professional development opportunities. With normal time-honored universal overall performance, freshers can develop into roles like crew chief, great analyst, or technical expert. Internal promotions and capability improvement programs assist employees assemble lengthy-time period careers with the enterprise business enterprise.
How to Apply for Sutherland Jobs in Chennai for freshers?
Walk-in interviews are done at Sutherland’s Chennai place of work.
Alternatively, applicants can apply online through the first-rate Sutherland career portal.
Ensure your resume is updated and highlights your academic historic past and talents.
Why Join Sutherland?
- Global Exposure: Work with global clients and gain insights into worldwide company practices.
- Collaborative Environment: Friendly and supportive organization way of existence.
- Skill Development: Access to non-prevent studying and development programs.
This is a great opportunity for freshers to construct a profession with a leading BPO agency. If you are equipped to tackle interesting disturbing situations and develop with the organization, Sutherland is the vicinity for you!
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