Sutherland Walk in Drive in Mumbai: Join Sutherland’s International Voice Process (Customer Service) team! Openings for graduates with excellent English communication skills. Work in a dynamic, fast-paced environment. Walk-in from 18-21st November. Attractive earnings and boom possibilities. Bring resume and ID evidence. Don’t pass over this thrilling opportunity!

Job Title: Customer Support Specialist (Voice Process)
Company: Sutherland
Location: Navi Mumbai, Maharashtra
Openings: 20 positions
Salary Range: ₹18,000 – ₹30,000 per month
Qualification: Graduate
Experience: 0-1 years

Interview Details:

Date & Time: 18th November – 21st November , 4.00 PM – 7.00 PM

Venue: 5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708. HR. Mehjbin: 9136559570 (WhatsApp)

Contact – Mehjbin Khan ( 9136559570 )

About Company:

Sutherland is an international virtual transformation employer specializing in consumer revel and business method services. Established in 1986, it is a companion to leading companies that supply brilliant customer support, automation, and era-driven answers. With a presence in over 60 locations international, Sutherland serves industries that include healthcare, banking, retail, and era. Its innovative technique leverages AI, information analytics, and layout questioning to decorate operational performance and force boom.

Sutherland Walk in Drive in Mumbai Job Description:

Sutherland is urgently hiring for the position of Customer Support Specialist to sign up for its International Voice Process crew. As a Voice Customer Support Specialist, you’ll be the primary factor of contact for customers looking for assistance.

Key Responsibilities:

Customer Interaction:

Respond to patron queries over the telephone or different verbal exchange channels.
Provide accurate, valid, and well-timed statistics on the usage of the company’s systems and knowledge base.

Problem-Solving:

Analyze and troubleshoot consumer problems to provide effective solutions.
Use your problem-solving talents to address queries associated with various problems, from account-associated problems to technical help.

Quality Service Delivery:

Maintain excessive service standards via adhering to agency policies and tactics.
Deliver a fantastic client revel with a focus on resolving problems with a nice, solution-orientated technique.

Collaboration and Teamwork:

Work intently with colleagues and bosses to gain departmental dreams.
Actively take part in team conferences and contribute to enhancing the group’s overall performance.

Compliance and Performance Metrics:

Meet overall performance objectives related to client pleasure, and reaction time, and get in touch with resolution quotes.
Adhere to agency protocols for coping with consumer records and confidentiality.

Skills Required:

Communication Skills:

Excellent command of the English language, each written and spoken, with the potential to talk simply and efficiently with clients.
Ability to deal with conversations with empathy, patience, and professionalism.

Problem-Solving and Analytical Skills:

Strong analytical capabilities to perceive issues and provide short and green answers.
Ability to multitask and control more than one consumer query simultaneously.

Technical Proficiency:

Basic skillability in Microsoft Office (Word, Excel) and a comfortable degree of laptop literacy.
Ability to learn and adapt to new customer support software programs quickly.

Teamwork and Collaboration:

Ability to work in a crew surroundings and collaborate with other crew members to attain common goals.

Qualifications:

Educational Qualification: Minimum of Higher Secondary (12th pass). Graduation is not mandatory.
Experience: While freshers are welcome to apply, candidates with at least 1 year of experience in an International BPO are preferred. Previous experience in a customer service or technical support role will be an advantage.
Language Proficiency: Must be fluent in English (both verbal and written communication).