Concentrix is Urgently Hiring Freshers in Delhi/NCR -2024

Concentrix is a global chief in client experience (CX) solutions and business offerings, that specialize in providing innovative, tech-pushed solutions to customers across various industries. Concentrix is Urgently Hiring Freshers , Headquartered in Fremont, California, Concentrix offers services consisting of customer service, technical help, sales, and back-office services. The organisation leverages superior technology, including artificial intelligence and automation, to beautify client interactions and optimize enterprise procedures. Concentrix operates in greater than forty international locations, with a numerous staff devoted to turning in first-rate provider and enhancing purchaser satisfaction. It partners with main manufacturers worldwide to drive business boom and virtual transformation.

• • Job Title: Customer Support Executive
  • Company: Concentrix
  • Location: New Delhi, Delhi/NCR India
  • Qualification: Any Graduate
  • Salary Range : 13.5K to 23K + Incentives & Cab and other allowances
  • Experience: 0 – 2 years
  • Role Category: Voice/Blended
  • Employment Type: Full-Time, Permanent

Concentrix is Urgently Hiring Freshers:-

A Customer Support Executive at Concentrix is responsible for delivering high-quality customer service by way of addressing inquiries, troubleshooting issues, and presenting solutions. The function includes interacting with customers thru numerous channels inclusive of phone, email, and chat. The government guarantees consumer delight through providing correct product information and resolving issues in a well timed manner. This role requires robust conversation abilties, trouble-fixing skills, and a purchaser-targeted approach. It gives opportunities for profession growth, ability development, and a effective paintings surroundings.

Key Responsibilities:-

1. Customer Interaction: Assist clients with product or service inquiries, problems, and troubleshooting.
2. Problem Resolution: Identify customer issues and provide powerful answers or escalate to higher tiers whilst essential.
3. Product Knowledge: Stay up to date on product functions and service offerings to offer correct statistics.
4. Record Keeping: Document client interactions, inquiries, and troubles inside the organization’s CRM gadget.
5. Quality Assurance: Ensure a excessive general of service transport, adhering to Concentrix’s suggestions and metrics.
6. Collaboration: Work with cross-functional groups to enhance customer experience and solve complex issues.

Qualifications:-

• High faculty degree or equal (Bachelor’s degree favored).
• Previous enjoy in customer service or guide roles.
• Excellent communique and problem-fixing skills.
• Ability to multitask and paintings beneath strain.
• Proficiency in applicable software program equipment and systems (CRM, ticketing systems).

Preferred Skills:-

• Communication: Clear and effective verbal and written communication.
  
• Problem-Solving: Ability to perceive and resolve troubles effectively.
  
• Multitasking: Manage multiple customer interactions simultaneously.
  
• Empathy: Understanding purchaser wishes and presenting personalized assist.
  
• Patience: Handling hard conditions frivolously.
  
• Technical Proficiency: Familiarity with CRM and aid equipment.

Benefits of Working as a Customer Support Executive at Concentrix:-

1. Competitive Salary: Attractive pay with ordinary overall performance incentives.
2. Health Insurance: Comprehensive medical, dental, and imaginative and prescient coverage.
3. Paid Time Off: Vacation days, ill go away, and vacations.
4. Career Growth: Opportunities for development and talent improvement.
5. Training Programs: Access to assets and certifications.
6. Work-Life Balance: Flexible hours and potential some distance off paintings.
7. Employee Discounts: Discounts on services and products.
8. Recognition: Rewards for first rate overall performance.

Conclusion:-

A position as a Customer Support Executive at Concentrix offers a profitable opportunity to increase customer service talents whilst contributing to super customer reviews. With aggressive compensation, comprehensive blessings, and enough boom capability, it presents a supportive environment for profession development. The corporation’s emphasis on training, employee reputation, and work-lifestyles stability makes it an appealing choice for people captivated with supporting clients and being a part of a dynamic, numerous group. This function is right for the ones in search of balance, professional improvement, and a superb work tradition.

How to Apply:-

Visit the Concentrix Careers website 
Search for “Customer Support Executive” or applicable positions for freshers.
Select the process starting that matches your qualifications.
Submit your up to date resume and fill out the software form.
If shortlisted, you’ll be contacted for an interview.

Click Here To Apply Now

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