Sutherland is hiring Customer Service Associates for freshers. The position includes supporting customers through voice procedures, addressing queries, and making sure of pride. Open to graduates and undergraduates with outstanding communique abilities. Flexible work hours and a supportive crew environment are supplied. Ideal for candidates looking for a professional increase in a worldwide BPO setting targeted on turning in terrific client reports.
- Role: Customer Service Associate
- Location: Mumbai, Mumbai Suburban, Navi Mumbai
- Company: Sutherland
- Salary: ₹1-3.5 Lacs P.A
- Qualifications: Graduation Not Required
- Experience: 0 – 4 years
- Job Type: Full Time
About Sutherland:
Sutherland is a global leader in experience-led digital transformation, leveraging AI, analytics, and automation to create exquisite patron and employee reviews. With over 35 years of knowledge, it offers measurable effects for customers at the same time as fostering an inclusive, diverse, and revolutionary work tradition. Itst venture is to make virtual humans by way of combining generation with a human-targeted layout.
Customer Service Associate Job Description:
The Customer Support Associate role at Sutherland involves helping clients via calls for an International Voice Process. This paintings-from-office position in Airoli, Mumbai, calls for tremendous English verbal exchange abilities and flexibility for night-time shifts. Open to freshers and skilled applicants, the position offers earnings of ₹18,000–₹28,000, cab facilities, skill improvement, and a supportive, growth-orientated painting environment.
Customer Service Associate Responsibilities:
- Provide brilliant customer service through voice calls, ensuring prompt decision of queries.
- Handle patron issues with professionalism and empathy, preserving a high stage of delight.
- Educate customers approximately products or services without accomplishing direct selling.
- Document client interactions correctly within the device for destiny reference.
- Collaborate with team contributors to remedy complicated problems correctly.
- Maintain an effective, answer-oriented mindset at the same time as handling difficult conditions.
- Adapt to 24/7 rotational shifts and follow organizational guidelines and procedures diligently.
Requirements:
- Education Requirements for Customer Support Associate at Sutherland
- Location: Candidates have to abeliving in Mumbai.
- Minimum Qualification: Any Graduate/Undergraduate.
- Exclusion: Not for candidates currently pursuing schooling.
- Experience: Relevant customer support experience is required however not mandatory.
- Availability: Immediate joiners handiest.
Skills:
- Excellent Communication: Strong English verbal competencies.
- Customer Handling: Ability to control patron inquiries professionally.
- Problem Solving: Quick thinking and resolution abilties.
- Adaptability: Comfortable with night shifts and rotational work schedules.
- Time Management: Efficiently control multiple responsibilities and calls.
- Emotional Intelligence: Ability to empathize with clients and take care of touchy conditions.
Contact Details:
HR Contact: Nikita
Phone: 9326974597
Email: Nikita.Bali@Sutherlandglobal.Com
Customer Service Associate Benefits:
- Competitive Salary: ₹18,000 – ₹28,000 in-hand based on eligibility.
- Cab Facility: Provided at some point of nighttime shifts within a 25km radius.
- Skill Development: Enhance conversation and trouble-fixing talents.
- Flexible Shifts: 24/7 rotational shifts with 2 days off.
- Career Growth: Opportunities for inner development and gaining knowledge of.
- Inclusive Culture: Work in various, supportive surroundings.
- No Sales Pressure: Focus on client schooling rather than income.
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