Wipro Jobs in Chennai for Freshers | Great Opportunity 2024
Wipro Jobs in Chennai: Wipro is hiring freshers for the placement of Customer Support Associate in Chennai beneath HR Disha. This role includes coping with customer queries, offering well-timed solutions, and ensuring patron satisfaction.
- Job Description: Wipro Jobs in Chennai
- Company: Wipro
- Salary: Not Disclosed
- Location: Chennai, Sholinganallur
- Qualificaion: Any Graduate
- Employment Type: Full-Time, Permanent
- Experience Level: Freshers
About Company:
Wipro is a leading international statistics era, consulting, and commercial enterprise method offerings organization, established in Bengaluru, India. Established in 1945, Wipro offers many services which include IT consulting, software program development, cloud offerings, cybersecurity, and records analytics. With a presence in over 50 international locations, Wipro helps customers navigate virtual variations across various industries including finance, healthcare, retail, and manufacturing. Known for its innovation and sustainability efforts, Wipro is a key player in the worldwide tech industry.
Wipro Jobs in Chennai Job Description:
As a Customer Support Associate, the primary obligation can be dealing with consumer retention, in particular within the voice or combined method. The position requires strong communique capabilities, as associates may be without delay engaging with clients, addressing their queries, and imparting answers to decorate purchaser pleasure. This is a complete-time, everlasting role presenting a dependent career path with boom opportunities.
Key Responsibilities:
Customer Interaction: Handle inbound and outbound calls from customers, address queries, and offer timely resolutions.
Customer Retention: Focus on ensuring client pride, building strong relationships, and increasing customer loyalty.
Service Quality: Maintain high requirements of fine in purchaser interactions, adhering to the corporation’s hints for verbal exchange, service shipping, and troubleshooting.
Record Keeping: Accurately replace consumer records, log all interactions in the CRM system, and offer unique notes for observe-up movements.
Problem Solving: Identify issues and enhance them whilst essential, while ensuring customers are saved knowledgeable, and glad in the course of the method.
Meet Targets: Work closer to accomplishing character and team-based total overall performance targets inclusive of name resolution, response times, and client remarks.
Night Shift Adaptability: Handle normal night shifts correctly, ensuring continuous provider for the operational hours.
Required Skills and Qualifications:
Communication Skills: Excellent verbal communication skills in English to engage effectively with clients in the US technique.
Adaptability: Willingness to work in everyday nighttime shifts and be cushy with the paintings-from-office environment.
Problem-Solving Ability: Ability to assume fast and offer answers to customer queries at the same time as keeping professionalism.
Time Management: Ability to prioritize tasks successfully and manage a high extent of customer interactions in time-touchy surroundings.
Team Player: Ability to work properly in a collaborative crew environment at the same time as assembly of non-public goals and KPIs.
Customer Service Skills: A recognition of delivering excessive levels of client pleasure, retention, and managing escalations professionally.
Educational Qualifications:
- Undergraduate/Graduate: The role is open to both undergraduates and graduates, making it ideal for freshers starting their career journey.
- Language Proficiency: Fluency in English is required, as the position will deal primarily with US-based customers.
How to Apply:
Interested candidates should share their updated CV with the provided contact number (9740392834) and mention that they are applying for the Chennai location. You can register your application by clicking the Apply Now button.
Benefits at Wipro:
Competitive Salary: Wipro presents attractive pay packages and performance-based total incentives.
Health and Wellness: Comprehensive health insurance and wellness programs are to be offered to personnel and their families.
Learning and Development: Wipro invests in talent improvement with training applications, certifications, and increased possibilities.
Work-Life Balance: Flexible painting hours, paintings-from-domestic alternatives, and ample excursion days guide a healthful paintings-existence balance.
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