Sutherland is hiring for a Technical Support Voice role, providing a Remote Work possibility. The function includes 24×7 assistance through calls, emails, and chats, resolving problems associated with NetApp storage systems, networking, and overall performance tracking. Candidates should have information in ONTAP, SAN/NAS, and sturdy troubleshooting talents.
- Role: Technical Support Voice
- Location: India-Remote (Hiring office located in Bengaluru)
- Company: Sutherland
- Salary: Not Disclosed
- Qualifications: Any Graduate
- Experience: 1 – 4 years
- Job Type: Full Time
About Sutherland:
Sutherland is a global revel-in-led digital transformation company, centered on turning in top-notch emblem experiences via human-centered layout, AI, analytics, and automation. With over 35 years of know-how, it facilitates groups to decorate consumer satisfaction, boom, and operational performance. Sutherland is known for its collaborative way of life, innovation, and commitment to worker development and achievement.
Technical Support Voice Job Description:
The Technical Support – Voice role at Sutherland involves providing 24×7 support through calls, emails, and chats, resolving technical troubles related to NetApp storage systems, networking, and performance monitoring. The role requires strong problem-solving talents, knowledge of ONTAP and storage administration, and customer service knowledge. It’s a complete-time, faraway Position best for people with relevant technical experience.
Technical Support Voice Responsibilities:
- Provide 24×7 technical aid through name, electronic mail, and chat in a far-flung environment.
- Resolve manufacturing troubles and requests within described SLAs.
- Diagnose and troubleshoot NetApp garage hardware troubles.
- Reproduce and recreate troubles in lab surroundings.
- Knowledge of NetApp FAS collection (7-mode & C-mode), E-series.
- Strong expertise in Clustering, High Availability, and Data ONTAP.
- Design and implement NetApp garage structures which include installation, configuration, and software program improvements.
- Maintenance of switches.
- Troubleshoot TCP/IP networking troubles.
- Experience the usage of ServiceNow ticketing tools for issue monitoring.
Candidate Requirements:
- Minimum of two years of applicable technical experience.
- Strong aptitude for gaining knowledge of new technology.
- Customer career abilties and first-rate written and verbal conversation.
- Experience in troubleshooting, diagnosis, and troubleshooting.
Educational Qualification: Any Graduate
Key Skills Required:
- Hardware, Networking, Desktop Support OR
- Storage Domain, NAS, SAN, Storage, System Administration
- NetApp Performance Tuning, Storage Administration, Performance Monitoring
- Experience in Backup Technology, Windows Servers, VMware
- ONTAP 7-mode and C-Mode (Extensive experience)
- TCP/IP Networking problems
Technical Support Voice Benefits:
- Remote Work Opportunity – Work from everywhere with the flexibility of a remote process.
- Full-Time, Permanent Employment – Job stability and long-term career possibilities.
- 24×7 Support Role – Gain enjoyment in dynamic and rapid-paced technical surroundings.
- Skill Development – Opportunity to research and work with superior NetApp garage systems and performance monitoring.
- Customer-Focused Experience – Enhance your customer support and conversation capabilities.
- Global Exposure – Work with an international group and enjoy numerous cultures.
- Growth Opportunities – Sutherland’s commitment to worker growth and professional advancement.
- Innovative Work Environment – Exposure to AI, Analytics, and Automation for personal and professional improvement.
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