Ola is an Indian trip-hailing organization that offers an extensive range of transportation alternatives, consisting of cabs, car-rickshaws, and motorbike services. Ola is Hiring Customer Support Executive in Bangalore -2024, Founded in 2010 by Bhavish Aggarwal and Ankit Bhati, it has grown into one of the most important mobility structures in India, increasing to over 250 cities globally. Ola affords a convenient, dependable, and low-cost solution for city commuting, supplying app-based reserving, more than one payment option, and an unbroken experience for riders and drivers. The agency also makes a specialty of sustainable mobility through its Ola Electric initiative, selling electric-powered motors for a greener future in transportation.
- Job Role: Customer Support Executive
- Company: Ola Electric
- Degree: Bachelor’s or Master’s Degree
- Location: Bangalore, Karnataka – India
- Employment Type: Full-Time, Permanent
- Experience: 1 – 3 years
- Automobile
- Job Role: Customer Support Executive
Ola is Hiring Customer Support Executive in Bangalore:-
As a Customer Support Executive at Ola, you will be chargeable for addressing and resolving purchaser inquiries, court cases, and troubles through phone, e-mail, or chat. Your position is critical in making sure an easy patron experience for both riders and drivers by way of providing timely, effective, and courteous aid.
Role & Responsibilities:-
- Handle incoming purchaser queries associated with trip bookings, payments, app usage, and so forth.
- Resolve lawsuits by providing correct data or troubleshooting.
- Coordinate with internal teams to enhance and clear up complicated problems.
- Ensure that purchaser feedback is documented for carrier upgrades.
- Adhere to performance metrics which include reaction time and consumer pride.
- Maintain an excessive level of professionalism even when interacting with customers.
Key Skills Required:-
- Excellent communication abilities (verbal and written).
- Strong problem-fixing capabilities and attention to elements.
- Ability to address excessive-pressure conditions with calmness.
- Proficiency in using customer service software and gear.
- Knowledge of nearby languages is a plus.
Basic Qualifications:-
- High college diploma or equivalent; bachelor’s degree desired.
- Prior revel in customer support or an associated discipline.
- Familiarity with journey-hailing apps and the transportation enterprise is an advantage.
Preferred Qualifications:-
- Experience in fast-paced environments like BPO or tech guide.
- Multilingual capabilities for interacting with a large client base.
Benefits of Joining Ola:-
- Competitive Salary: Pay Structure: A good and attractive compensation package.
- Career Growth: Skills that can be upgraded and so can the career ladder that an individual can climb in their line of profession.
- Innovative Environment: Engage in design of the sophisticated mobility systems.
- Dynamic Culture: High level of working intensity and active cooperation of team members.
- Employee Perks: Hikes in fares reduced, more freedom to work remotely.
- Health & Wellness: Employer-provided health care plans; health management and other social services.
- Sustainability Focus: Take part in activities that disseminate information on environmentally responsible means of transport.
Why Join Ola?
Joining Ola gives a unique possibility to be part of one of India’s main mobility systems, contributing to revolutionizing transportation. Ola is understood for its innovative method of city mobility, with a sturdy cognizance of customer pleasure, modern technology, and sustainable solutions like electric cars. Employees experience a dynamic and fast-paced painting surrounding, with possibilities for non-public and professional growth. Ola offers aggressive compensation, a supportive work tradition, and the threat to paintings on impactful projects that enhance normal commuting experiences for millions of customers throughout the globe.
Conclusion:-
Working with us Ola provides an employable opportunity to work with a leading mobility company, affordable compensation, good career prospects, and a challenging working environment. With each idea, concept, or practice that you are making towards creating better transport solutions and promoting sustainability, you will be part of a team that is changing how people commute in our urban centers. Focusing on the needs of the employees and their personal growth, Ola is a great place for those willing to create a future of mobility
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