- Company:- Accenture
- Qualification:- B.Tech/B.E. in Any Specialization/Any Postgraduate
- Job Type:– Full Time, Permanent
- Salary:- Not Disclosed
- Work Mode:- WFO
- Experienced:- 0 – 2 Years
- Location:- Bengaluru
Accenture Jobs for Freshers
Accenture Jobs for Freshers open doors for exciting career opportunities in technology, consulting, and professional services. As a fresher, you will get a chance to work with global customers, learning from industry leaders, and gain hands-on experience in innovative projects. Accenture provides structured training programs, mentorship, and skill development to help create a strong foundation for its career. With exposure to state-of-the-art techniques such as AI, Cloud, and Digital Transformation, freshers can detect diverse roles while growing professionally. If you are eager to learn, adapt, and contribute to real-world solutions, Accenture offers the right platform to kickstart your career.
Job Description:- Accenture Jobs for Freshers
We are looking for enthusiastic and skilled professionals to join our team, including those with a medical background. In this role, you will serve as the first point of contact to customers, ensuring that their systems and applications run smoothly. Your day-to-day responsibilities will involve identifying the issues, accurately attaching to the customers, and providing timely resolution to keep the operation uninterrupted.
You will provide level 1 (L1) technical assistance through the IT service desk, addressing questions through voice, email, chat, and distance tools. Documentation of interactions, solving problems, and ensuring the following SLAs will be the main aspects of your role. A strong customer-first attitude and the ability to remain calm under pressure are necessary for success.
We are looking for candidates with technical knowledge of equipment, such as excellent communication skills, ServiceNow, BMC Remedy, Microsoft 365, Active Directory, and experience in an IT service environment. You must be flexible to work in rotational shifts, including night shift, weekends, and public holidays.
If you are emotional about solving problems, providing extraordinary customer service, and growing in a rapidly growing environment, then this opportunity is an ideal fit. Join us and be part of the team dedicated to quality, cooperation, and customer satisfaction.
Key Responsibilities and Requirements:- Accenture Jobs for Freshers
- Serve as the first point of contact through the IT service desk.
- Provide level 1 technical support through voice, email, and chat.
- Troubleshooting and solving customer issues efficiently.
- Log and document issues and resolutions in the ITSM tool.
- Cooperate with team members for continuous improvement.
- Ensure compliance with SLAs and maintain the quality of service.
Preferred skills:- Accenture Jobs for Freshers
- Customer service orientation and voice support experience.
- Strong knowledge of service desk management.
- Familiarity with ITSM tools such as ServiceNow and BMC Remedy.
- Microsoft 365, MS Office Suite, and proficiency in Active Directory.
- Strong troubleshooting skills for hardware and software issues.
- Understanding of event management and service distribution.
- Clear oral and written communication skills.
Benefits & Perks
- Free office cab and shuttle service.
- Comprehensive job and soft skill training.
- Cafeteria with food facilities.
- Health insurance for employees.
- Office gym for fitness and welfare.
- Financial assistance for a professional degree.
FAQs
Q1: What is the work schedule?
You will work in a rotational 9.5-hour shift, including night, weekend, and holidays.
Q2: Is it a work role from a job?
No, this role is office-based in Bengaluru.
Q3: What kind of support will I provide?
Mainly as required with voice support, email, chat, and remote assistance.
Q4: What qualifications are required?
A minimum of 15 years of full-time education and 0-2 years of experience in IT support.
Q5: Are freshers eligible?
Yes, freshers with the correct skills and approaches are encouraged to apply.
About Company:- Accenture Jobs for Freshers
We are a global leader in counseling, technology, and outsourcing services, committed to providing excellence and innovation to customers worldwide. Our company strengthens businesses by combining deep industry expertise with advanced technology solutions, which helps them to remain competitive in the rapidly changing digital world. With a strong attention to collaboration and customer satisfaction, we provide end-to-end services that address the customer’s requirements when creating price-operated results.
Our culture constantly encourages learning, professional development, and innovation. Employees benefit from world-class training programs, mentorship opportunities, and a collaborative work environment. We are dedicated to creating a workplace that gives importance to inclusion, honor, and welfare.
Connecting with us means being a part of a forward-thinking organization where your thoughts matter, your skills are given importance, and your career can grow. Together, we aim to create smart solutions and provide impressive experiences for our customers and communities worldwide.
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