- Job Role: Account Manager Inside Sales
- Salary: Not Disclosed
- Location: Bengaluru
- Company: Dell Technologies
- Qualifications: Any Graduate
- Experience: 1 – 2 years
ABOUT DELL TECHNOLOGIES
Dell Technologies is a worldwide leader in technology answers, presenting progressive products and services that permit organizations and people to thrive in the digital generation. Founded in 1984 via Michael Dell, the corporation focuses on IT infrastructure, which includes personal computers, servers, facts garage, networking, and software program solutions. Dell is renowned for its commitment to consumer-centric innovation and its ability to offer tailored answers across industries, from small groups to large companies.
Through its broad portfolio of era services and products, including cloud computing, cybersecurity, and artificial intelligence, Dell ambitions to empower organizations to pressure transformation and accelerate their virtual journeys. With a robust focus on sustainability and social responsibility, Dell is also dedicated to lowering its environmental footprint and improving communities via various international projects. Headquartered in Round Rock, Texas, Dell operates in over one hundred eighty nations internationally.
Job Overview:
An Account Manager Inside Sales is liable for managing and nurturing patron relationships, using income, and making sure of patron pride. They pick out new business possibilities, reply to purchaser inquiries, and provide tailored solutions to satisfy customer needs. This function entails regular communique with clients through phone, e-mail, or virtual meetings, in addition to operating closely with inner groups to deliver on client expectancies. Account Managers in Inside Sales song sales metrics, generate leads and help reap sales dreams, even as preserving strong information on market developments and consumer options.
Role and Responsibilities of an Account Manager Inside Sales:
- Client Relationship Management: Building and keeping sturdy relationships with modern customers, performing as their primary point of contact. Proactively addressing any issues or concerns to make certain patron delight and retention.
- Sales and Lead Generation: Identifying and pursuing new commercial enterprise opportunities via outbound calls, emails, and digital conferences. Working to fulfill or exceed income goals using developing new leads and final offers.
- Consultative Selling: Understanding client wishes through active listening and offering appropriate services or products that address their demanding situations. Providing product demonstrations and custom-designed solutions.
- Sales Presentations and Negotiations: Conduct virtual or phone-based displays to capability customers, explaining functions, benefits, and price propositions. Negotiating pricing and terms to shut deals even as maximizing profitability.
- Collaboration with Internal Teams: Working carefully with sales support, advertising and marketing, and product groups to make certain patron desires are met and solutions are brought seamlessly.
- Reporting and Metrics Tracking: Monitoring income overall performance, tracking key metrics, and producing everyday reports to assess development towards sales desires. Analyzing facts to pick out trends, dangers, and possibilities for increase.
- Post-Sales Support: Ensuring easy implementation and onboarding of customers, presenting a guide at some point in the lifecycle of the account, and figuring out possibilities for upselling or go-selling extra products or services.
Skills Required for an Account Manager in Inside Sales:
- Sales Expertise: Strong information on the income procedure, consisting of lead era, qualification, and last techniques.
- Communication Skills: Exceptional verbal and written verbal exchange skills, with the capability to construct rapport and efficiently present solutions to customers.
- Customer-Centric Mindset: Ability to concentrate actively and apprehend purchaser wishes, delivering value-driven solutions that enhance consumer satisfaction.
- Negotiation Skills: Proficient in negotiating deals and pricing systems at the same time as maintaining strong customer relationships.
- Problem-Solving: Ability to address customer challenges quickly and effectively with innovative answers.
- Time Management: Efficiently managing more than one debt prioritizing responsibilities, and assembly time limits in a quick-paced environment.
- CRM Software Proficiency: Knowledge of CRM equipment like Salesforce or HubSpot to track sales activities and patron interactions.
- Adaptability: Ability to alter techniques based totally on converting patron needs or marketplace conditions.
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