American Express is seeking a Director Global Disputes Operational Performance for a far-off painting function. This role specializes in optimizing operational performance across global dispute approaches, driving performance upgrades, and leading go-purposeful groups. The ideal candidate will know about monetary services, dispute control, and operational methods. Strong leadership, analytical, and problem-solving talents are vital. A tested tune document in managing huge-scale operational transformations is desired.
- Job Title: Director Global Disputes Operational Performance (Remote)
- Salary: Not Disclosed
- Location: India
- Company: American Express (AMEX)
- Qualifications: Bachelor’s Degree
- Experience: Minimum 10-15 years
ABOUT AMERICAN EXPRESS (AMEX)
American Express (AMEX) is a global leader in economic offerings, offering several products such as charge cards, credit score playing cards, traveler’s checks, and business solutions. Founded in 1850, AMEX has built a reputation for exquisite customer support, offering revolutionary financial products tailor-made to satisfy the desires of people, companies, and companies. The business enterprise operates in over 100 nations, with a commitment to assisting its clients’ economic success, both in my opinion and professionally.
Known for its loyalty programs, tour services, and premium advantages, AMEX serves millions of customers internationally. The company is likewise identified for its awareness of corporate responsibility, range, and sustainability, striving to make an advantageous impact through diverse social initiatives. With a strong consciousness of innovation, AMEX keeps to lead inside the virtual charge and fintech area, driving worldwide commerce via steady, relied-on economic answers.
Job Overview:
The Director of Global Disputes Operational Performance is liable for overseeing and improving the operational performance of dispute decision tactics throughout worldwide teams. This far-flung function involves developing and imposing techniques to streamline workflows, improve performance metrics, and ensure powerful collaboration between criminal, compliance, and commercial enterprise units. The director will force records-driven insights, optimize useful resource allocation, and support non-stop development projects to ensure well-timed and price-powerful dispute decisions. Strong leadership, move-useful coordination, and knowledge of dispute management are critical for fulfillment in this position.
Qualifications and Skills for Director of Global Disputes Operational Performance (Remote):
Education & Experience:
- Bachelor’s Degree required; advanced diploma in Business Administration, Law, or associated discipline desired.
- Minimum 10-15 years of enjoy in operational control, dispute resolution, or prison operations, with a demonstrated song report of management in complex, worldwide environments.
- Strong revel in dealing with main groups throughout more than one region and time zones.
- Experience within the criminal, compliance, or company governance sectors is distinctly applicable, with deep expertise in dispute approaches and regulatory frameworks.
- Experience with worldwide dispute management structures, which include case-control software, eDiscovery equipment, and different prison tech solutions.
Key Skills:
Leadership & Strategic Vision:
- Exceptional management and control competencies, able to maintain and mentor a various, pass-useful team.
- Ability to set clear strategic targets, prioritize projects, and power overall performance enhancements throughout multiple regions.
- Experience running with senior executives to align operational strategies with enterprise goals.
Operational Excellence:
- Expertise in technique optimization, improving performance in dispute decision workflows, and improving productivity via facts-driven insights.
- In-depth expertise in key performance indicators (KPIs) for dispute management, with a music report of improving these metrics over time.
Analytical & Problem-Solving:
- Highly skilled in records analysis and reporting, with the capacity to leverage analytics to identify developments, risks, and opportunities for improvement.
- Ability to use complex problem-fixing techniques to resolve operational demanding situations and improve consequences in disputes.
Communication & Collaboration:
- Excellent interpersonal and communique talents, capable of handling relationships with internal stakeholders, external prison counsel, and regulatory bodies.
- Ability to communicate complicated criminal and operational principles to non-prison stakeholders.
Technology & Innovation:
- Familiarity with ultra-modern criminal technology and tendencies, inclusive of artificial intelligence (AI) for case analysis, predictive analytics, and contract lifecycle management.
Additional Skills:
- Strong challenge management and organizational skills.
- High level of adaptability in fast-paced, evolving environments.
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