Job Description – Tech Mahindra Fresher Jobs in India
Tech Mahindra, a world leader in outsourcing services (BPO) of IT and business processes, is hiring customer service associates for its voice process in Kolkata. This is a great opportunity for first-year students and experienced candidates (0-5 years) who want to start a career in customer service. The role is to handle voice calls, solve customer consultations, and offer high-quality service. Tech Mahindra offers a professional work environment, work training, and excellent prospects for professional growth in the customer service domain.
Highlights (Summary)
- Company: Tech Mahindra Ltd.
- Role: Customer Support Associate (Voice Process)
- Experience: 0–5 Years
- Education: Any Graduate
- Salary: ₹14,000/Month (In-hand)
Key responsibilities
- Manage the calls of incoming and outgoing customers to solve problems related to the product or service.
- Keep a high level of professionalism while helping customers.
- Document customer interactions and update the information in the system with precision.
- Provide quick, efficient, and empathic solutions to improve customer satisfaction.
- Scale problems have not been resolved in the higher departments as necessary.
- Make the daily performance metrics on quality, speed, and customer satisfaction.
- Guarantee compliance with Tech Mahindra policies and data privacy standards.
Eligibility criteria
- Educational Qualification: Minimum graduation in any discipline from a recognized university.
- Experience: First-year students and experienced candidates (up to 5 years) are eligible.
- Communication skills: strong verbal communication in English and Hindi without an important MTI (influence of the mother tongue).
- Writing skills: minimum 30 words per minute with an accuracy of 90%.
- Work mode: Work from Office (WFO) – Kolkata location.
- Work hours: rotary changes between 9:00 a.m. At 9:00 p.m., the duration of the 9-hour work is with a 1-hour break.
- Commitment: There are no planned sheets during the first 3 months after joining.
- Work days: 5 days of work, 2 days of the week of rotation.
Required skills (Soft Skills)
- Excellent oral communication in English and Hindi.
- Strong listening skills and problem-solving.
- 30 WPM writing speed with 90%accuracy.
- Good understanding of the MS Office and CRM tools.
- Patience and a client mentality first.
- Ability to work in rotational changes, including night shifts.
- Time management and multitasking capacity.
Salary and benefits
- Freshest salary: ₹ 14,000 (in hand).
- Experienced candidates can receive higher wages according to experience.
The benefits include:
- Paid sheets and weekly discounts
- Assignment of the night shift (if applicable)
- Health and performance insurance bonus
- Professional Growth Programs and Skills Development
- Professional training sessions (they can be during night shifts).
Selection process
- HR Round – Basic communication and background check.
- Writing test: Evaluate the speed and precision of typification.
- OPS Round: Operational understanding and performance verification.
- Versant voice test: Evaluate the clarity of voice and communication (V4 or higher).
- Customer round (video call) – Final evaluation and confirmation.
Application Process for Fresher Jobs in Tech Mahindra
Interested candidates can attend an interview without quotation in the location below:
Location: Tech Mahindra, DLF2, 3rd floor, Block B, Rajarhat, Kolkata – 700156 (opposite to Geetanjali)
Documents are required:
- Updated curriculum
- AADHAR CARD AND PAN CARD
- Educational Brand Leaves
For experienced candidates: offer letter, experience letter, slips of the last 3 months
FAQ Tech Mahindra Voice Process Jobs,
Q1. Who can request this work?
Answer: Any graduate (cooler or experienced) can apply with good communication skills.
Q2. Is this work work from home or work from the office?
Answer: This is an office role (WFO).
Q3. Is there a night shift involved?
Answer: Yes, training or regular shifts can include night hours based on commercial needs.
Q4. What is the minimum wage for first-year students?
Answer: First-year students will get ₹ 14,000 in their hands.
Q5. Is there any bonus or contract?
Answer: No, there is no service bonus for this position.
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