Tech Mahindra WalkIn Customer Support Associate through a walk-in interview. Candidates with first-rate conversation talents and a purchaser-orientated mindset are endorsed to use. The feature includes supporting clients with inquiries and supplying solutions in a timely way. Interested applicants can attend the stroll-in at Tech Mahindra’s precise area.

Job Role: Customer Support Associate
Salary: Not Disclosed
Location: Hyderabad
Company: Tech Mahindra
Qualifications: Graduation Not Required
Experience: 1 – 3 years

Interview Details:

Date and Time: 29 October – 7th November, 9.30 AM – 2.30 PM

Special Economic Zone, Tower – I, Plot No. 22 to, 34, Tech Mahindra SEZ Rd, Jubilee Enclave, Madhapur, Telangana 500081

Contact – Hemant Rao ( 9654921192 )

ABOUT TECH MAHINDRA

Tech Mahindra is a prime global company of statistics technology (IT) and business employer technique outsourcing (BPO) offerings. Part of the Mahindra Group, Tech Mahindra operates in over 90 nations, serving a substantial variety of industries, including telecommunications, banking, healthcare, retail, and production. Established in 1986, the organization has grown to become a top player in virtual transformation, imparting offerings like cloud computing, AI, device analyzing, and automation to assist agencies innovate and live aggressively in a swiftly converting worldwide.

Tech Mahindra is notion for its cognizance of handing over consumer-centric answers, leveraging superior generation to power operational performance and enhance patron stories. With a dedication to sustainability and social responsibility, the company actively promotes variety, equity, and inclusion. Tech Mahindra’s agile and collaborative approach enables corporations to navigate the digital age in equal time as achieving prolonged-time period industrial organization dreams.

Job Description: Walk-In Customer Support Associate

We are trying to find a committed and dynamic Walk-In Customer Support Associate to sign up for our crew. As a Walk-In Customer Support Associate, you’ll be the primary factor of contact for customers traveling our physical region. You will offer remarkable customer support using using supporting with inquiries, addressing problems, and ensuring that every purchaser has an effective revel in.

Key Responsibilities:

Customer Interaction:

Greet customers professionally and finely upon arrival.
Engage with walk-in clients to recognize their wishes and offer applicable statistics about products, offerings, or rules.
Offer help to customers with problems associated with orders, returns, exchanges, or product inquiries.

Issue Resolution:

Address purchaser court cases and worries with a tremendous mindset and a focus on locating solutions.
Work carefully with exceptional departments, at the side of income or technical assistance, to remedy patron troubles in a properly timed way.
Maintain an immoderate level of professionalism at the same time as managing customer expectancies.

Product and Service Knowledge:

Maintain up-to-date expertise of the organization’s products, offerings, and promotions to assist clients efficaciously.
Provide accurate, steady, and thorough information to clients, ensuring they’re nicely knowledgeable and confident in their selections.
Proactively inform clients about relevant gives or updates based totally on their goals.

Administrative Support:

Process stroll-in transactions inclusive of purchases, returns, or exchanges appropriately and successfully.
Document purchaser interactions, comments, and transactions within the customer support database.
Assist with keeping hold stock and making sure all product suggestions are properly stocked and organized.

Team Collaboration:

Collaborate with group individuals to make certain easy and green customer support enjoy.
Share purchaser insights and comments with management to assist improve the organization’s products and services.

Qualifications:

High university degree or identical (Associate’s degree or better is a plus).
The previous revel in customer support, retail, or an associated subject is preferred.
Strong verbal exchange abilties, both verbal and written.
Excellent problem-solving abilities with the capability to handle challenging conditions with professionalism.
Ability to multitask and manipulate time effectively in a fast-paced environment.
Basic pc abilties, which consist of skills in Microsoft Office and patron control software program applications.

Why Join Us?

We offer a supportive and inclusive paintings surroundings with opportunities for boom and development. If you’re prepared to make a super impact on our clients’ evaluations and make a contribution to a client-first culture, we would love to pay attention to you.