- Zomato Customer Support Jobs
- Company: Zomato
- Position: Customer Support Executive
- Location: Multiple places within the direction of India (Remote & Office-based completely genuinely absolutely alternatives to be had)
- Employment Type: Full-time
- Experience Required: 0–2 years
- Salary Range: ₹22,000 – ₹35,000 steady with month
About Zomato:
Zomato is India’s fundamental food transport and restaurant discovery platform, operating in the direction of greater than 500 cities. With a challenge to ensure no one has a terrible meal,
Zomato connects clients with their desired consuming locations at the same time as providing real-time tracking, experienced logistics, and top-notch customer support. As a part of its ongoing growth, Zomato is hiring enthusiastic and customer-focused people for its Customer Support Executive feature.
Role Summary: Zomato Customer Support Jobs
As a Customer Support Executive at Zomato, you can handle the primary issue of touch for clients using the Zomato platform. Your position is to treatment queries, provide assistance, and ensure a persevering with enjoy at every point of shipping, refunds, order monitoring, and contemporary day help problems. This function needs strong communication abilities, endurance, and an ardour for problem-solving.
Key Responsibilities: Zomato Customer Support Jobs
- Handle inbound patron queries via chat, email, or mobile smartphone in an expert and well-timed manner.
- Assist clients with problems related to meal shipping, now not on time orders, fee reputation, refunds, app navigation, and account settings.
- Coordinate with restaurant companions and shipping dealers to ensure order accuracy and properly timed selection of purchaser court docket docket docket times.
- Document client interactions inside the tool correctly for future reference.
- Escalate unresolved or vital troubles to the fine internal groups.
- Maintain an immoderate degree of customer delight with the useful aid of delivering service excellence and showing empathy in tough conditions.
- Achieve and exceed wellknown performance metrics, collectively with response time, preference charge, client feedback rankings, and first-contact selection (FCR).
- Work collaboratively in a fixed environment to ensure non-stop development of the company’s brilliance.
Eligibility Criteria: Zomato Customer Support Jobs
- Minimum qualification: 12th Pass / Graduate in any field.
- Excellent verbal and written exchange skills in English and/or nearby languages (Hindi, Tamil, Kannada, Telugu, and so on, relying on vicinity).
- Prior enjoy in a BPO or customer service environment is preferred however now not obligatory.
- Good pc competencies and the capacity to quickly adapt to various software application application gear and structures.
- Willingness to work in rotational shifts, which encompass night time shifts and weekends.
- Ability to live calm under pressure and cope with more than one obligation effectively.
Preferred Candidate Profile:
- Freshers with proper communication abilties are welcome to apply.
- Candidates with enjoy food-tech, e-trade, or BPO customer service can have an introduced benefit.
- Positive attitude, punctuality, and a patron-first mindset.
- Ability to investigate and work in a quick-paced environment.
- Must be a fixed participant with robust interpersonal abilties.
Benefits: Zomato Customer Support Jobs
- Competitive income package deal address month-to-month regular overall performance incentives.
- Work from home (a long way off) and hybrid method options available.
- On-the-job training and non-prevent know-how improvement durations.
- Provident Fund (PF), ESI, and wonderful statutory blessings.
- Opportunity to expand inside Zomato all through extraordinary roles and departments.
- Employee discounts and Zomato Credits.
Application Process: Zomato Customer Support Jobs
- Submit your resume via the career portal or walk in if invited.
- Shortlisted candidates will go through a verbal exchange check or telephonic screening.
- Final spherical will comprise an HR discussion and machine demo (for some distance off roles).
- Upon desire, training will begin properly now.
Why Join Zomato Customer Support Jobs?
At Zomato, we take into account growing an actual effect, not the most effective for our customers; however, for every member of our team. Working in customer service at Zomato lets you be on the frontline of innovation within the meals tech industry.
You’ll have a examine, broaden, and contribute to at least one of India’s most trusted and cherished manufacturers.
Join Zomato. Serve with a grin. Grow with us.
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