Capgemini Hiring C2C Collections Process Manager | Apply Right Now

• Capgemini Hiring C2C Collections Process Manager jobs.
• Post Name: C2C Collection Process Manager
• Company: Capgemini
• Degree: B.Com/BBA/MBA (Finance)/M.Com/Any Commerce Graduate
• Salary: ₹10 LPA – ₹18 LPA (depending on experience)
• Location: Bengaluru/Hyderabad/Chennai/Pune/Kolkata
• Experience: 6-12 years

Company Overview

Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini operates in more than 50 countries and supports organizations in accelerating their business transformation through technology, data, and innovation.

The company provides services in cloud, cybersecurity, enterprise management, AI, and business process outsourcing. Capgemini’s Finance & Accounting (F&A) division plays a key role in providing end-to-end finance solutions to global clients, including order-to-cash (O2C), procure-to-pay (P2P), and record-to-report (R2R) processes.

The C2C (customer-to-cash) function focuses on managing receivables, collections, credit risk, dispute resolution, and cash flow optimization. Working at Capgemini offers access to global clients, structured career development, and opportunities to lead high-performing teams in a professional environment.

Job Description: Capgemini Hiring C2C Collection Process Manager 

Capgemini is hiring experienced finance professionals for the role of C2C Collection Process Manager. The selected candidate will be responsible for managing end-to-end collections operations, ensuring timely cash flow, minimizing overdue receivables, and maintaining strong customer relationships.

As a C2C Collections Process Manager, you will lead a team handling customer accounts, credit management, dispute resolution, and cash application processes.

You will be responsible for monitoring aging reports, identifying high-risk accounts, implementing effective collections strategies, and driving continuous process improvement. This position involves regular interactions with customers, internal stakeholders, and senior management to ensure smooth operations and compliance with service-level agreements (SLAs).

The ideal candidate should have experience managing large teams, dealing with growth, improving DSOs (Days Sales Outstanding), and ensuring high-quality service delivery. This is an excellent opportunity for professionals aiming to grow into finance operations leadership within a global organization.

Key Responsibilities

• Manage end-to-end C2C/order-to-cash collection process
• Monitor the aging of accounts receivable and reduce overdue balances
• Develop and implement effective collection strategies
• Lead and guide a team of collections analysts and executives
• Handle customer disputes and dispute resolution
• Ensure compliance with SLAs, KPIs, and internal policies
• Collaborate with credit risk and finance teams
• Generate MIS reports, dashboards, and performance metrics
• Promote automation and process improvement initiatives
• Improve DSO and optimize cash flow performance
• Hold regular customer calls and stakeholder meetings
• Support audits and ensure regulatory compliance

Essential Skills

essential skills

1. Strong knowledge of accounts receivable and collection processes
2. Experience in SAP, Oracle, or similar ERP systems
3. Advanced Excel skills (Pivot tables, Vlookup, reporting tools)
4. Ability to manage large client portfolios
5. Leadership and stakeholder management skills
6. Strong negotiation and conflict resolution abilities
7. Excellent problem-solving and decision-making abilities
8. Attention to detail and a high level of accuracy
9. Time management and multitasking skills
10. Understanding of financial compliance and audit processes

salary and benefits

• Competitive salary package (₹10 LPA – ₹18 LPA)
• performance-based incentives
• health insurance coverage
• Provident Fund and Retirement Benefits
• Paid holidays and vacations
• Learning and Development Program
• Leadership Training and Certification Support
• Career development opportunities in global finance operations
• Contact with international customers and processes

interview process

1. online application
2. Resume Shortlisting
3. Technical/Functional Interview
4. Managerial/Leadership Round
5. HR discussion
6. proposal letter

Required Documents

1. updated resume
2. educational certificate
3. government id proof
4. experience letter
5. latest salary slips
6. passport-size photo

How to apply

• Interested candidates can apply through the official Capgemini Careers website by searching “C2C Collection Process Manager” in the Jobs section. Submit your updated resume and ensure you highlight your collection experience, ERP expertise, leadership performance, and DSO reform achievements.
• Candidates can also apply through professional networking platforms and job portals. Early application is recommended as positions may close after the required number of candidates are shortlisted.

FAQ

1. Is prior experience mandatory?
Yes, relevant experience in C2C/Collections with team management is required.

2. Is this role customer-facing?
Yes, regular interaction with global customers and stakeholders is part of the role.

3. Are freshers eligible?
No, this is a managerial-level position that requires significant experience.

4. Is shift work necessary?
Yes, depending on customer geography and business requirements.

5. What tools are commonly used in this role?
SAP, Oracle, MS Excel, AR tools, and internal finance management systems.

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