- Cisco Hiring Network Escalation Engineer Jobs
- Post Name: Network Escalation Engineer
- Company: Cisco
- Degree: B.E/B.Tech/M.E/M.Tech (Computer Science/IT/Electronics/Telecom)
- Salary: ₹10 LPA – ₹22 LPA (depending on experience)
- Location: Bengaluru/Hyderabad/Pune/Chennai
- Experience: 3-8 years
Company Overview
Cisco is a global leader in networking, cybersecurity, and IT infrastructure solutions. Headquartered in San Jose, California, Cisco develops advanced technologies that power the Internet and enable secure connectivity for businesses around the world.
Cisco provides networking hardware, software solutions, cloud technologies, and cybersecurity services that support enterprises, service providers, and government organizations. The company’s products and platforms are widely used in data centers, enterprise networks, telecommunications infrastructure, and cloud environments.
With a strong focus on innovation, Cisco invests heavily in research and development to create reliable and scalable networking technologies. The company is also known for its collaborative work culture, continuous learning opportunities, and strong commitment to employee development.
Working at Cisco allows professionals to work on cutting-edge networking technologies, solve complex infrastructure challenges, and collaborate with global teams to deliver high-quality technology solutions.
Job Description: Cisco Hiring Network Escalation Engineer
Cisco is hiring experienced professionals for the role of Network Escalation Engineer. The selected candidate will be responsible for handling complex network issues, providing advanced technical support, and ensuring the stability and performance of enterprise networking environments.
The ideal candidate should have practical experience with networking technologies, including routers, switches, firewalls, and network monitoring tools. Experience with enterprise networking protocols and troubleshooting methods would be highly beneficial.
This position offers an excellent opportunity for networking professionals who want to work with advanced infrastructure technologies and help maintain reliable network systems used by organizations worldwide.
Key Responsibilities
- Handle escalated network incidents and provide advanced technical support
- Troubleshoot complex networking issues related to routing and switching
- Analyze network performance and identify root causes of problems
- Work with support teams to resolve critical customer issues
- Provide technical guidance and recommendations to customers
- Collaborate with engineering teams to resolve product defects
- Monitor network infrastructure and ensure optimal performance
- Document troubleshooting steps and maintain technical reports
- Participate in network architecture discussions and improvement initiatives
- Ensure compliance with safety and operational standards
- Assist with network upgrades, migrations, and configuration changes
Eligibility Criteria
| Requirement | Details |
|---|---|
| Education | B.E/B.Tech/M.E/M.Tech in Computer Science, IT, Electronics, or Telecommunications |
| Experience | 3–8 years in networking, technical support, or infrastructure operations |
| Networking Skills | Strong knowledge of routing, switching, and TCP/IP protocols |
| Technical Skills | Experience with Cisco routers, switches, firewalls, and network troubleshooting |
| Protocols Knowledge | Understanding of BGP, OSPF, VLANs, VPNs, and network security concepts |
| Tools | Network monitoring tools, packet analyzers, and troubleshooting utilities |
| Analytical Skills | Strong problem-solving and root cause analysis abilities |
| Communication | Excellent verbal and written communication skills |
| Flexibility | Ability to work in shifts and handle critical escalations |
essential skills
- Deep understanding of networking fundamentals and protocols
- Experience with Cisco networking hardware and solutions
- Strong troubleshooting and diagnostic capabilities
- Knowledge of network security principles and best practices
- Becoming familiar with data center networking technologies
- Ability to analyze network logs and performance metrics
- Experience in incident management and escalation handling
- Strong documentation and reporting skills
- Ability to work in high-pressure technical environments
- Collaboration skills to work with cross-functional teams
salary and benefits
- Competitive salary package (₹10 LPA – ₹22 LPA)
- Performance-Based Bonuses and Incentives
- Health Insurance and Wellness Programs
- Provident Fund and Retirement Benefits
- Paid Holidays and Vacation Leave
- Training and Certification Support (Cisco Certification)
- Learning and Development Program
- Career growth opportunities in networking and infrastructure teams
- Exposure to global enterprise networking projects
interview process
- online application
- Resume Shortlisting
- Technical Assessment (Networking Fundamentals)
- Technical Interview (Routing, Switching, Troubleshooting)
- managerial phase
- Human Resources Discussion and Proposal Letter
Required Documents
- updated resume
- educational certificate
- government id proof
- experience letter
- latest salary slips
- passport-size photo
How to apply
Interested candidates can apply through the official Cisco Careers website by searching “Network Escalation Engineer” in the job listing section. Submit your updated resume highlighting your networking experience, troubleshooting skills, and knowledge of enterprise network technologies.
Candidates may also apply through professional networking platforms and job portals. Early application is recommended because job openings may close once suitable candidates have been shortlisted.
FAQ
1. Is prior networking experience necessary?
Yes, experience in network operations, technical support, or infrastructure management is required.
2. Are Cisco certifications beneficial for this role?
Yes, certifications like CCNA, CCNP, or CCIE can be highly beneficial.
3. Is it necessary to work in shifts?
Yes, since network support teams often work 24/7.
4. What technologies are commonly used in this role?
Routing protocols, switching technologies, firewalls, and network monitoring tools.
5. What types of issues does a network escalation engineer handle?
Complex and critical networking problems escalated from support teams or enterprise customers.
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