- Job Title: Team Lead Description
- Company: Concentrix
- Degree: Any Graduate Can Apply
- Salary: Rs. 23,000 – 48,000/- PM
- Location: Hybrid/Remote
- Experience: Freshers/Experienced Both Eligible
Team Lead Description:
Concentrix, a worldwide chief in patron experience solutions, is seeking a dynamic and experienced Team Lead to enroll in our group. The perfect candidate may be answerable for overseeing a group of customer support representatives, ensuring high levels of performance, and turning in great customer support.
This function requires strong leadership, first-rate communication skills, and the ability to inspire and manipulate a various team. The Team Lead will play a critical position in accomplishing operational dreams and maintaining nice work surroundings.
Key Responsibilities:
1. Team Management:
- Lead, mentor, and supervise a team of customer service representatives.
- Provide day-by-day path and conversation to employees to make sure customer support calls are answered in a timely, efficient, and knowledgeable way.
- Create and preserve a remarkable work environment so team individuals are inspired to perform at their highest degree.
2. Performance Monitoring:
- Monitor team overall performance, such as key overall performance indicators (KPIs) along with calls dealing with time, consumer delight rankings, and adherence to schedules.
- Conduct normal overall performance evaluations and provide constructive comments and training to crew members.
- Identify training desires and coordinate with the training branch to make sure ongoing improvement and development.
3. Operational Management:
- Ensure the team meets or exceeds service level agreements (SLAs) and performance goals.
- Manage workflow and handle escalated problems or complicated inquiries from clients.
- Collaborate with different departments, together with Quality Assurance and Workforce Management, to optimize operations.
4. Reporting and Analysis:
- Prepare and analyze overall performance reviews, figuring out developments and areas for development.
- Provide insights and hints to senior control based totally on data analysis.
- Maintain correct facts of crew overall performance, attendance, and different relevant metrics.
5. Team Development:
- Encourage expert increase and improvement within the group.
- Organize group-constructing activities and foster a positive and inclusive crew culture.
- Recognize and reward brilliant performance and contributions.
Qualifications and Skills:
- Experience: Minimum of three years of experience in a customer support or name middle environment, with a minimum of 1 to 12 months in a supervisory or crew lead role.
- Education: High school degree or equivalent; a bachelor’s degree in commercial enterprise, control, or a related subject is preferred.
- Leadership Skills: Proven ability to steer, instruct, and motivate a team to attain high performance.
- Communication: Excellent verbal and written communication competencies, with the capability to engage correctly with crew individuals, customers, and senior control.
- Problem-Solving: Strong problem-solving capabilities, with the capacity to deal with complex consumer troubles and make sound selections under stress.
- Technical Proficiency: Proficiency in the use of name middle software programs, purchaser relationship control (CRM) systems, and Microsoft Office Suite (Word, Excel, PowerPoint).
- Interpersonal Skills: Strong interpersonal abilities, with the potential to construct rapport and preserve fine-running relationships.
Adaptability: Ability to conform to converting enterprise desires and paintings in a quick-paced environment.
Why Concentrix:
Concentrix provides a dynamic and supportive work surroundings wherein crew members are valued and endorsed to grow. We offer complete education, opportunities for professional advancement, and a range of employee blessings.
As a Team Lead at Concentrix, you will have the chance to make a considerable effect on our operations and consumer delight, contributing to the fulfillment of a global leader in patron enjoy solutions.
How To Apply:
Interested applicants are invited to put up their resume and a cover letter outlining their relevant revel in and why they’re the best healthy for this function. Concentrix is an same possibility employer and welcomes packages from all qualified people.
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