Sr Planning Analyst:- Concentrix is recruiting for the position of senior planning Analyst in Bangalore, India. This full-time role calls for graduates with 2–3 years of experience. Responsibilities include staff planning, statistics evaluation, and developing strategic plans to optimize operations. Candidates ought to own robust analytical talents, talent in equipment like Excel, and the capacity to collaborate across groups. Join Concentrix for an opportunity to develop in a dynamic, purchaser-centric agency. Salary details are not disclosed.
- Role: Sr Planning Analyst
- Location: Bangalore, India
- Company: Concentrix
- Salary: Not Disclosed
- Qualifications: Graduate
- Experience: 2-3 years
- Job Type: Full Time
About Concentrix:
Concentrix is a worldwide technology-enabled enterprise offerings company that specializes in consumer engagement and enhancing enterprise overall performance. It companions with businesses to help them decorate client stories, optimize operations, and live in advance of enterprise developments. With a robust consciousness of innovation and virtual transformation, Concentrix delivers end-to-stop answers in regions like customer care, analytics, automation, and IT services, assisting customers internationally across various industries.
Concentrix Recruitment of Sr Planning Analyst Job Description:
The Sr. Planning Analyst at Concentrix is responsible for growing and handling the body of workers’ potential plans, the use of facts modeling,g and WFM tools to optimize staffing. The position includes forecasting FTE requirements, taking part with stakeholders, and reading key overall performance metrics like AHT and downtime. The role requires strong analytical, communication, and making plans skills, with enjoyment in multi-website environments.
Sr Planning Analyst Key Responsibilities:
1. Capacity Planning:
- Create capability plans for organization-stage clients and collaborate with companions for his or her websites.
- Generate staffing necessities using WFM tools and mathematical fashions.
- Oversee an overall team of workers’ ability to plan for Headcount (HC) desires.
- Continuously monitor overall performance against plans and adjust assumptions as wished.
2. Forecasting and Modeling:
- Model FTE (Full-Time Equivalent) requirements for each short-time period andlengthy termm.
- Provide recommendations for remaining aid gaps and optimizing potential.
- Manage and replace historic statistics and developments related to a group of workers planning.
3. Stakeholder Collaboration:
- Conduct overview conferences with stakeholders for signal-off on short-term potential plans.
- Collaborate with companion WFM teams for headcount reconciliation and potential alignment.
4 .Data Analysis and Reporting:
- Review and examine Downtime (DOW) and Intraday patterns.
- Profile Average Handle Time (AHT) and perceive key assumptions for staff modeling.
- Maintain clear and concise reports on staff management metrics.
5.Continuous Improvement:
- Identify areas for system enhancements and optimize useful resource utilization.
- Refine and redefine assumptions the in body of workers management as required.
Educational Qualification:
Degree: Bachelor’s diploma required.
Required Skills and Knowledge:
Experience:
- 4-6 years of average experience with 2-three years particularly in a making plans function.
- Experience dealing with multi-website and multi-seller environments.
Skills:
- Strong manner and mathematical orientation for accurate forecasting and planning.
- Expertise in statistics modeling, simulations, and scenario-making plans.
- Good understanding of contact middle metrics (e.g., AHT, carrier tiers).
- Strong stakeholder management skills and aptitude for identifying planning dangers.
- Excellent analytical abilities and a stable understanding of enterprise acumen.
- Strong communication capabilities to work correctly with cross-functional groups.
Tools:
- Hands-on experience with Anaplan is a bonus.
- Familiarity with WFM equipment for producing staffing models and coping with capacity.
Soft Skills:
- Strong attention to element and professionalism.
- Ability to develop and hold relationships across teams and departments.
- Strong choice-making potential and a collaborative attitude.
Sr Planning Analyst Benefits:
- Competitive Salary: Attractive pay based on revel in and overall performance.
- Career Growth: Opportunities for skill improvement and professional advancement.
- Work-Life Balance: Flexible operating hours and a supportive work environment.
- Health Benefits: Comprehensive health insurance and well-being programs.
- Global Exposure: Work with a global team and diverse clients.
- Training & Development: Access to non-stop learning and improvement programs.
- Employee Recognition: Regular acknowledgment of employee achievements.
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